Rants, Raves, Reviews


Vodafone at home has a fair use policy

By Gary R, in , posted: 12-Nov-2007 16:20

So what is it?

The Press Release Says 'Umlimited Calls':

'Vodafone at home National costs $39.95 per month and includes unlimited calls to any New Zealand land line number without incurring extra toll charges.'

But check the T's & C's on the Voda website and you will find this buried away:

'Instead Vodafone at home charges include unlimited national calling (subject to fair use policy), giving you great value'

If you go to the On-account-terms you will find this statement:

All Services are subject to our Fair Use Policy. We may apply our Fair Use Policy where in our reasonable opinion your usage of our Services is excessive and/or unreasonable as detailed in this paragraph. We have developed our Fair Use Policy by reference to average customer profi les and estimated customer usage of
our Services. If your usage of our Services materially exceeds estimated use patterns over any month, then your usage will be excessive and/or unreasonable. If your usage is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy. We may then request that you
stop or alter your usage to come within our Fair Use Policy. If your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage; suspend, modify or restrict your use of the Services or withdraw your access to the Services.

Nasty they can withdraw service. Apparently the 'Fair Use Policy' is updated from time to time and published on the Vodafone website. I couldn't find what is defined as 'Fair Use' specifically for the 'Vodafone At Home' service.

So, if I were to sign up to this service I would be asking what the estimated average customer usage for this service actually is. Because there is a 'Fair Use Policy' this service is NOT actually unlimited.

I don't personally have a problem with fair usage policies but Vodafone should be up front about how many actual minutes in a month is considered to be 'fair'.

Naughty, naughty, naughty.




Other related posts:
I Thought I would Come Back
Unemployment does get boring
Over the 'i'








Comment by grant_k, on 12-Nov-2007 16:52

"I don't personally have a problem with fair usage policies but Vodafone should be up front about how many actual minutes in a month is considered to be 'fair'."

Yes, I agree with you Jama.

In the early days, iTalk used to state that Local Calls were unlimited, but now they say this:

"*iTalk is a residential service which is designed for normal residential calling. Each iTalk has been allocated 2,000 free local calling minutes each month and we reserve the right to immediately disconnect or charge our standard national per minute rates if you exceed this monthly amount."

That is the sort of statement Vodafone should include in their T&Cs rather than hiding behind a "Fair Use Policy". It is fairer to everybody if they draw a line in the sand and those who cross it are aware of the consequences.


Comment by PaulBrislen, on 12-Nov-2007 17:04

Our fair use policy is quite clear and hardly out of the ordinary:

All Services are subject to our Fair Use Policy. We may apply our Fair Use Policy where in our reasonable opinion your usage of our Services is excessive and/or unreasonable as detailed in this paragraph. We have developed our Fair Use Policy by reference to average customer profiles and estimated customer usage of our Services. If your usage of our Services materially exceeds estimated use patterns over any month, then your usage will be excessive and/or unreasonable. If your usage is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy. We may then request that you stop or alter your usage to come within our Fair Use Policy. If your excessive or unreasonable usage continues after receipt of a request
to stop or alter the nature of such usage, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage; suspend, modify or restrict your use of the Services or withdraw your access to the Services.

and basically means that if you make a call and leave the phone line open for a month we'll cut your call off. Otherwise, help yourselves.

Cheers

Paul


Comment by bradstewart, on 12-Nov-2007 17:34

So can we quote you on that Paul? You will only cap calls that are longer than one month?


Add a comment

Please note: comments that are inappropriate or promotional in nature will be deleted. E-mail addresses are not displayed, but you must enter a valid e-mail address to confirm your comments.

Are you a registered Geekzone user? Login to have the fields below automatically filled in for you and to enable links in comments. If you have (or qualify to have) a Geekzone Blog then your comment will be automatically confirmed and placed in the moderation queue for the blog owner's approval.

Your name:

Your e-mail:

Your webpage:

Jama's profile

Gary R
Wellington
New Zealand


Jama JamLocations of visitors to this page

link luvin

Where I work

Ranked Blogs

DeLorean Cars to be Built Agai...
(30-Jul-2007 15:36, 97040 views)
Will my phone work on the new ...
(28-Apr-2009 12:50, 52116 views)
Reminiscing on Palm...
(29-Mar-2006 12:15, 44473 views)
Telstra UMTS 850 - what a chal...
(26-May-2006 17:03, 31658 views)
Yahoo and Xtra Retardo Mail...
(1-Mar-2007 13:27, 30385 views)
Sierra Wireless 595U USB EVDO ...
(10-Jul-2007 23:12, 28980 views)
The Price of Milk...
(10-Jul-2007 19:35, 25426 views)
GE Money where did they come f...
(4-Jul-2006 19:06, 24564 views)
Dangerous Dave and Brutal Bob...
(18-May-2007 11:04, 19575 views)
Wind Turbine micro power gener...
(28-Jun-2007 19:15, 19450 views)


Most Recent

I Thought I would Come Back...
Unemployment does get boring...
Will my phone work on the new ...
Telstra 21...
Qualcomm gen 2 Gobi World Mode...
Acer Aspire One Netbook Teardo...
Vodafone NZ Launches 3G Acer A...
Over the 'i'...
Sprint USB multi 'G' modem...
Head of New Media buys into 'o...




View blog authority

Technorati Profile

Add to Technorati Favorites

View blog reactions