|Product Management||Overall goals; identify customer needs, requirements; vision/scope document||Conceptual design; business requirements analysis; communications lan||Customer expectations||Communications plan execution; launch planning||Customer feedback, assessment, sign-off|
|Programme Management||Design goals Solution concept; project structure||Conceptual and logical design; functional specification; master project plan and master project schedule, budget||Functional specification management; project tracking; updating plans||Project tracking; bug triage||Solution/scope comparison; stabilization management|
|Development||Prototypes; development and technology options; feasibility analysis||Technology evaluation; logical and physical design; development plan/schedule; development estimates||Code development; infrastructure development; configuration documentation||Bug resolution; code optimization||Problem resolution; escalation support|
|User Experience||User performance needs and implications||Usage scenarios/use cases, user requirements, localization/accessibility requirements; user documentation/training plan/schedule for usability testing, user documentation, training||Training; updated training plan; usability testing; graphic design||Stabilization of user performance materials; training materials||Training; training schedule management Testing Performance testing; problem|
|Testing||Testing strategies; testing acceptance criteria; implications||Design evaluation; testing requirements; test plan/schedule||Functional testing; issues identification; documentation testing; updated test plan||Testing; bug reporting and status; configuration testing.||Peformance testing; problem identification, definition, resolution, and reporting|
|Release Management||Deployment implications; operations management and supportability; operational acceptance criteria||Design evaluation; operations requirements; pilot and deployment plan/schedule||Rollout checklists, updated rollout and pilot plans; site preparation checklists||Pilot setup and support; deployment planning; operations and support training||Site deployment management; change approval|
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