I've had it up to there with Orcon

, posted: 25-Jul-2008 14:36

You can read the rest of my story on my WordPress blog, but the service these guys have given me is unbelievable, BAD that is.

This is my status for today for the rest follow my link below.

So if you read my previous blog you will know that our phone line died yesterday. So This afternoon I rang Orcon to find ut what is happening. I rang the 0800 number and selected landlines and waited for a response which came pretty quickly and I got a very polite response from Jamie who advised me that she had to pass me on to a different department because the other department was responsible for the port change. She also explained that the port change affected the landline and the broadband connection.

So off to another department and another woman who advised me that they were still waiting for a technician to advise the date when someone would do a port change!

I said “Are you telling me that I have no phone and that you can’t even tell me when someone will advise when they will look at it?” Correct, it might be this afternoon, they do work on Saturdays so someone might turn up then or, well they just don’t know because it is another department.

I asked if they would forward incoming phones to a mobile and they have agreed to do that, but why couldn’t they suggest that in the first place? Basically this now means that people can contact us without having to know our mobile numbers and without having to pay for the toll call, but it does also mean that we have to pay mobile call rates for the outgoing local calls, but at least we have communications.

But we have no idea when our home phone line wll be reconnected.

Since last night I have had 2 people come to me saying that they had been planning to move to Orcon and now won’t. Would you like to be in on a sweepstake as to when I will have a home phone line? Or perhaps hw many times my internet will disconnect today? Yes, funny isn’t it, I still have a Broadband connection at home even if I don’t have the phone. I just checked, so far my broadband has disconnected 18 times today.


More information

Other related posts:
More on Orcon
The Trouble with Orcon
Can Orcon do it this time?

Comment by duncanblair, on 25-Jul-2008 15:23

Hi Luigi,

You are absolutely right to be upset and annoyed, this is unacceptable and should never have happened like this in the first place. Please feel free to get in touch with me directly and I will ensure that this is taken seriously.

Duncan Blair
Group Product Manager

Comment by ykiwi, on 25-Jul-2008 19:00

Duncan - do you ofer naked DSL (e.g. like iinet in australia)
Luigi - home phone? how retro....

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Luigi Cappel
New Zealand

Helping people getting their message to potential customers with blogs and social media.
Futurist and start up founder.
Passionate consultant about all things to do with Social, Location, Augmented Reality and Mobile.
Member of Auckland ICT Cluster
Chair of Computing and IT Industry Advisory Committee at National Technology Institute
Founding member and past president of the New Zealand Wireless Forum.
Past Vice President NZ Sales & Marketing Institute.