The Orcon Problem

, posted: 31-Jul-2008 10:15

You have to laugh, or else you would cry. The other day I was complaining about the problems I have had with Orcon for the last 3 months. Today I was going to write an email to Scott Bartlett prior to phoning him in person, but the latest episode means I may have to wait until after the weekend before I start demanding compensation and head for the media in a big way.

Last month my Internet disconnected 696 times and then last weekend I lost my landline phoe altogether. I know some of you laughed at the fact that I have a landline, but as I said, elderly relatives still have landlines and can't afford the cost of calling mobiles.

Anyway my landline is back and my internet has a few consecutive good days. But if you read my blog before, you will have read that over a 1 month period my internet disconnected 696 times. Did you think that was bad?

Well how about this. Yesterday my Orcon connection dropped 245 times and today so far it has dropped 451 times. In fact my average continuous connection time could be measured in seconds.

So I rang Orcon again this morning and got a friendly guy who asked me if I had line filters in my house. I felt like jumping from my chair, rushing into their call centre and launching a tirade, but I didn't. I asked him if he had read the story on my account in their CRM.

He has come up with a new idea of applying interleaving which he said could increase latency by up to 10 mSeconds. I'll have to see what the impact is on my poker tournaments, but in general that doesn't sound too bad. he said it would take about 2 days for it to have an impact and my next tournament is tonight, but given that last night I couldn't even check my email, it sounds like a major potential improvement.

I was giong to call Scott Bartlett at Orcon today and demand a refund, demand the 2 for one movie tickets that they promised and then start calling the media. I will wait until Monday and then decide my next step.

Several people who were thinking of joining Orcon have decided not to and my Glenfield rental tenants have just received a package from Orcon which they are going to show me tonight. There is no way they will join Orcon, having heard about my story.

I thought my problems were over, but it seems as though they are getting worse. In this day and age I can't believe this. I'm busy working on LBS applications, proximity based marketing and all sorts of exciting mobile applications but in 3 months I can't get a reliable internet connection at home. Just as well I don't have a home business anymore. I wonder what my associates at the ICT Cluster tonight will think of this.

Would you put up with this?

More information

Other related posts:
More on Orcon
The Trouble with Orcon
Can Orcon do it this time?

Permalink to The Orcon Problem | Add a comment (4 comments) | Main Index

Comment by duncanblair, on 31-Jul-2008 14:09

Hi Luigi,

I take it that you have not recieved my email yet? I am more than happy to get this escalated, and apply a credit as I offered in my email, but I need to hear back from you. I will forward the email to you again.

I look forward to getting this resolved quickly.

Duncan Blair
Group Product Manager

Comment by Dratsab, on 31-Jul-2008 17:12

They'll probably think it's a cluster...

Comment by insane, on 31-Jul-2008 19:26

Perhaps its time to get off the orcon LLU and get with a different ISP.

oh maybe, get a tech???

Author's note by PDAMan, on 22-Aug-2008 16:31

Hi Duncan
Are you still lurking out there? As you would have seen on my blog, the problems continue although not as bad. Saturday, Sunday and Monday totalled over 70 disconnections, but the average has improved. My caller ID doesn't work very often, not sure if this is to do with the interleaving and 4 months later my 2 for one movie card still hasn't arrived.

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Luigi Cappel
New Zealand

Helping people getting their message to potential customers with blogs and social media.
Futurist and start up founder.
Passionate consultant about all things to do with Social, Location, Augmented Reality and Mobile.
Member of Auckland ICT Cluster
Chair of Computing and IT Industry Advisory Committee at National Technology Institute
Founding member and past president of the New Zealand Wireless Forum.
Past Vice President NZ Sales & Marketing Institute.