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Hard and Fast


What do you do if you're in the CBD in an Earthquake?

By Antonios Karantze, in , posted: 22-Jul-2013 17:06

Like many people today I have been watching the numerous videos on the various news websites - and so far the site for NZ Herald seems to have better quality content than Stuff in general - and it occurs to me there is a real absence of useful information about what to do if an Earthquake hits while you are in the streets of a CBD.

In many ways Wellington was lucky with this event - and I'm confident it's not over - and one of those was that it was a sunday evening (5.09pm to be precise) and most people were at home. I was cooking dinner in the kitchen.

Of course, 5.09pm on a weekday would have been quite a different story - the streets would be full of people either scurrying to the railway station for a train or bus home, if not waiting on Lambton Quay for a bus.

In this event - and if you rewatch footage of the Christchurch events - building facades broke off and windows shattered and fell. A friend of mine was caught on TV video jogging through CHCH just as a facade collapsed and barely missed him (thinking of you Dave....)

The Governments 'Get Through' website - Get Through - contains really good, genuine information on preparation and what to do but is really heavy on the presumption you will be at home when something big happens (as it did on Sunday). But there is next to nothing on what to do if you happen to be in a metro area surrounded by tall buildings, except for the line 'drop/cover/hold' with pictures indicating you get under a table.

I walk to work frequently, which is one of the major benefits of Wellington, but occasionally do have to drive in and park because of weather or sheer time boundaries in the morning or evening. It's just the way it is. 

I also frequently walk along The Terrace, Bolton Street, Aurora Terrace, Lambton Quay and the 'Golden Mile' up to Manners Street. All area's which will turn into one epic zone of death from debris and glass in the event of a really strong shake. 

What exactly, is the suggested plan for people to do, if they happen to be caught out on the street? There is a distinct absence of handy tables on the street for one to duck under, and no real ideas I can find from an hour of googling on what to do. It's just so unexpected.

The state described above is a uniquely Wellington problem with description to match. But Christchurch is being rebuilt with a new CBD and a permanent membership to the Earthquake club... and we all know New Zealand is on a number of active tectonic plates (meaning nowhere is free of earthquake risk - I'm looking at you Auckland)... given so many people work in the city and around so much risk potential, surely there must be good guidance on how to protect yourself, somewhere.

People do need to know this, more than ever now as so many of us are acutely tuned to what just happened.

Drop Cover Hold sounds great on a website and is really, really unhelpful if you happen to be in the street. 

I expect the suggestions will be just as unsatisfying and very much along the lines of 'well.... there's not that much...', but my daughters sprang into action at home on Sunday as they had been trained. My youngest suggested I become a turtle in the middle of the street - and looking at The Terrace that filled me with utter dread.

This is not a complaint. It is a call for more information... because I'm certainly blinkin listening...! 



Le Roi est mort, vive le Roi

By Antonios Karantze, in , posted: 27-Mar-2013 20:32

A little while ago I finally surrendered to the inevitable and severed my ties to the mobile world of old. It was a forced parting, a changing of the circumstances, a focus on the new, supporting of the desire to show the mass market another way. Like my mighty Nokia E65 - for which there is still no adequate replacement - it was time for another favoured friend to be given a chance to rest, and be no more.
2007 called and asked for it's technology back. My BlackBerry was forcibly retired.
For those who sneer at BlackBerry and it's users, dismissing them as relics of an age gone by, all I can say is Ignoramus. No-one who has ever used BlackBerry in anger would dismiss other users for being relics or diehards. Just like the Psion 3 and 5, which surrendered to the PDA in 2001, which eventually was surpassed by the connected smartphone before the age of the iPhone, it was a product of it's time and reflected that age.
But boy, did it do it with a style that no-one has replicated well. The pretenders to the throne have gotten close in building a mobile email capability for corporates. They have not built an elegant, easy to use, well integrated communications app that extends the desktop to a mobile device, so well optimised and polished out of the box that using it becomes second nature.
I could compose an email without ever looking at the device. I knew exactly where the keys were, the right sequence, how to drive the address book from within an email, compose and send.
Without ever looking at the screen, like an experienced touch typist on a QWERTY keyboard. And it worked.
I found managing via this device just worked. One handed operation - sorted. The User Interface was massively intuitive and instinctive, the functions were driven to operate as real humans think, and not the technologists.
Oddly enough, Windows Phone 8 is starting to approach the levels of capability that BlackBerry offers. But it's not there yet. The iPhone is good... But it's not there yet. And so on.
So I've been spoiled. Blackberry did what it was supposed to. The voice quality - for those who go old school and actually talk to people - was absolutely sublime compared to current widgets, and the battery life was good.  Of course, it didn't keep up with the best that the others could offer, and then RIM got horribly confused about who the competition was and what strategy they were executing to. Looking back I find it amusing Microsoft focused on RIM as the king to be taken down, when the real usurper Apple was toiling away to lead the revolution - which no-one ever believed possible (I first started getting notice of an Apple phone around 2003 while at O2). And of course, away in their secret volcano lair the Google minions created the monster that is Android, repeating the messy experience of Microsoft Windows (many vendors, inconsistent experiences, underpowered phones)
All offer 'corporate mobile email'. And ALL have a compromised experience - it's there, but none comes close to being anywhere near the ease of RIM, and therein is the rub. If mobile email is only passable, will mobile email be used?
It's pleasing to see large preorders for the new Blackberry 10 range - long overdue - and I sincerely hope this will put pressure on the device vendors to improve their onboard applications in the way only they can. I also hope they will focus on what made their solution so very powerful - excellent corporate IT management tools, the real secret jewel in a world of identical smartphones.
Ok, perhaps it is a little bit of a whinge from a spoiled ex-user. I do like my smartphones and what they offer, but they aren't for emailing anything other than 3 word answers - just unusable.
So I've gone back to a much, much more powerful way of communicating. I know it's radical, and it might just catch on.
I call it MAKING A PHONE CALL AND TALKING TO PEOPLE. No read receipts are required. You always know whether the other end got the message, but like everything in life not whether they understood it.



Being connected...

By Antonios Karantze, in , posted: 19-Jan-2013 17:28

I've stopped being surprised at the penetration of smart devices in the lives of people in NZ. I can't recall the last feature phone I saw in active use - you know, the old nokia's which just made calls and texted - and every widget I see now is a shipping, youtubing, app fuelled smart monster slurping data like its so much calling airtime.

It's really clear that the widget is king, and how you connect is becoming so much a simple rate war, with little in the way to differentiate providers. Such is competition I guess.

The fragmented nature of android can't be good. Samsung has nailed the experience, and can premium charge as a result - undercutting Apple but well over LG, HTC and the other dwarves. Meanwhile smartphones are morphing into mega tablets and getting ever bigger.

2013 should be fun, for this part of life anyway!

- Posted using BlogPress



iOS6. Why the noise?

By Antonios Karantze, in , posted: 22-Sep-2012 19:35

For anyone who follows the Apple industry, the noise around iOS6 and the relative 'yawns' it has introduced compared to previous releases, is odd.

I agree with many observers that the onboard maps app is utter rubbish compared to Google - I'm guessing the USA has got a nice service but the rest of the world? I'm stunned the NZ maps look like low-res ones circa 2004. Good potential there I guess, but shameful. The shot of my place looks like there is dirt on the lens.

But as for the everything else? well, I rather like it. Allow me to explain.

My Ipad2 has been deteriorating over the last 6 months, getting slower and slower, as if an app had a memory leak somewhere. I've always been suspicious of devices which have non-volatile ram in them, as my experience has been that they get slower over time and less responsive. Indeed, I managed to utterly destroy an early Nokia 7650 when I pushed it's onboard email to the limit, filling the memory and killing any opportunity to perform a hard restore - at a time when I worked for O2 and they had the Nokia tools to reflash the phone.

So, I downloaded iOS6 direct to widget - took 4 attempts as the download kept stalling because the huge demand globally had a huge impact on Apples' akamai feeds - but 2GB later it was installing merrily away. And my iPad was restored to factory fresh performance, but with all my content onboard safe. Not one dropped file, not one misconfigured app. This is backup and restore as it should be.

Have I got any other new capabilities? none that really drive me - but I have noticed the WIFI performance and responsiveness of the applications is more inline with the advertising. Visit a URL and it comes up pretty quickly - there is no lag between user action and device reaction. Of course TelstraClear Cable Internet helps.

If maps is important - don't upgrade.

But overall - I've seen nothing but upside in installation.

EDIT

Of course, the missing YouTube app leaves a LOT to be desired and smacks of the pettiness others have commented on regarding Apple vs Google. The app was actually rather good - and I have found nothing similar yet for an iPad that replicates it.


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There is an end to everything, to good things as well

By Antonios Karantze, in , posted: 23-Jul-2012 22:28

On Sunday night, I went to see the The Dark Knight Rises, the third and final film in the Batman reboot that started with the awesome Batman Begins.

Review of the movie have been mixed and the third movie suffers by virtue of not being able to delight and surprise; expectations from the audience are elevated, and the bar was already set pretty high with the first two movies.

Nonetheless, I highly recommend you discard the negative reviews and the marred launch from the truly awful Colorado tragedy - tell me gun control is not required now - and GO SEE THE MOVIE. Make up your own mind. As a movie experience it's pretty fantastic and well worth slogging through the nearly 3 hour running time; you don't want to have to go the toilet as you'll miss key elements of the third act.

I don't intend this commentary to be a spoiler, but you should stop now in case you think I give away any of the movie.

So in summary, after the events of the first movie - the swell of the criminal world in Begins; the surge and eventual becalming of crime in The Dark Knight, the 3rd movie opens with a city that is calm and at peace and on the rise. Inequity in rife but present, and the city is almost screaming out that it's all about to end, yet no-one is really listening. And into this. Batman emerges as (much) older, mourning and burdened with a worn-down body. He's not the man he used to be - in the first act, it's easy to see how he is both drawn back into the world and seduced at the same time by the stunning Anne Hathaway, playing the role of a 'catwoman' without ever been called that.

The rise of the criminal Bane is breathtaking to behold, and the easy collapse of the calm world without much effort - a poor nod to the effects of finance and banking blandly executed - as is the humbling of our hero and the shattering of everything he thought he was. It hurts to watch - not only from the physical torment, which is pretty brutal - but also the mental shattering that goes with it. Unlike real people who's mind breaks though, Mr Bat recovers quickly enough with lots of press-ups and grim determination.. if only life were really that easy!

Unfortunately, the third act has both some fantastic twists worthy of this movie and carries on the dark vision of the world.. and then ends with the most Disney of endings I never expected to see. All the buildup, all the pain, all the reality about the fragility of life and the futility of men's deep plans.. has such a happy ending I walked out feeling like I'd eaten too many lollies (which I had).

Ah well. Work past that ending, and focus on the events leading up to it, and you have gritty truths on what it means to plan, to age, and to see what you thought was something different, actually unravel quickly and be shown to be nothing more than folly.

Mr Batman speaks to those who have hit 40, and presents a view that is very sharp and very familiar to anyone who's been there and come back. It's a stark reminder for the career minded who focus so much on what they are doing that they are lost inside the monster they create; Batman in his alter-ego, for most folk I would guess their work, business, stage persona or other 'this is me' activity.

Batmans denouement is not his realisation that he is mortal; that's easy. It's the revelation that in the moment he makes all the difference, moments later that difference is gone and the world has moved on, leaving him with breakages that cannot be repaired. He has to do his piece, but he has to step aside and let other's do the same and more. In creating the symbol of hope, in creating the persona to rally around and nurture, he needs to exit and let others carry on.

It's humbling. It's a solid parable for anyone too wrapped in what they do so much they can't get past it.

GO SEE THE MOVIE.

 

 

 



2Degrees prepay price change

By Antonios Karantze, in , posted: 21-Jul-2012 20:13

I noticed on a tweet (from Steve Biddle, of Biddlecorp) that 2Degrees had changed it's pricing for texting between 2D mobiles.... see here....

http://www.2degreesmobile.co.nz/prepay/topping-up/top-up-and-get

The key sentence being:
**From 6th August 2012 our standard 9 cent text rate will apply to all 2degrees to 2degrees texts.

Fair enough: 2c is an attractive rate but not really one to make profit on, and 9c is still a good rate anyway. With the continuing massive shift towards Mobile Data and WIFI Offload (where you use wifi instead of the carriers mobile network), the use of Apps to communicate means that texting will be going the way of Voice over the next 3 years.

That you get 300 texts bundled in when you make a $30 topup means that most people will never see a charge for texting anyway.

While the 'topup and get' offer remains, and this is the rub for me.

My grumpy moment comes from how I learned of the change. A tweet, from someone I happened to have connected to. Hardly the most common channel of communication.

2Degrees of course are entitled to make changes; they need to make money after all, and it's covered in their T's and C's:

"Notices and Changes to this Agreement and our Plans
(a) We may change this Agreement and/or vary any Service at any time.
(b) Changes will be published on www.2degreesmobile.co.nz. Please check www.2degreesmobile.co.nz regularly for updates as continuing to use the Services after changes have been published will mean that you agree to this Agreement as amended.
(c) We will give you at least 10 working days prior notice, and where possible we will try and give you 30 days prior notice, if any changes we make materially increase our charges or materially reduce the elements of a Service you are using or change this Agreement so that it has a material detrimental effect on you. We will notify you of these changes by publishing them on www.2degreesmobile.co.nz."

Good on them for stating what their policy is, and how they will do it. 

Of course, publishing price changes to the website and classing that as 'giving me notice' is a bit on the nose; if any other service provider like Telecom, Vodafone or TelstraClear, bank, power company or Council took that approach they would feel customer wrath pretty quickly.

I'm guessing there's a bulk email to the customer base coming in the next 5 days (I hope so) from 2Degrees, where they standup and  state 'we've changed the price, and it's gone up'. I really hope that 'we published on the website' doesn't become a way of working, because it's a pretty naff way of treating your customer.

I'm fully expecting that the bundle pricing will change again and continue to become less generous; that's a common market strategy (low prices to attract, end the offer and replace with one that's not so good and hope switching inertia does the rest) I've seen and executed before.

The consolidation and change in the NZ telco industry has only just started; more price changes are coming across the board, and not always downward.

EDIT: Forgot to add, I am a 2Degrees subscriber for voice and data, hence my personal interest!



Apple Airport Express v2

By Antonios Karantze, in , posted: 17-Jun-2012 14:41

Last week Apple launched the updated version of the Airport Express, updating the original model launched about 3-4 years ago. I've been waiting for this for a while now, and ordered one as soon as I could. Available immediately from Sydney, it shipped quickly but also was damaged in transit by TNT Couriers - which I only discovered because I hit the 'Track Shipment' button in the email I received confirming the order. One quick call to Apple - and a 5 minute wait - and the lovely girl in the contact centre not only dispatched another toot suite, but she also called me back 3 times to let me the replacement was coming, when it would arrive (which is important - I am not always the same place every day, so need to know when packages are arriving) and was I happy when it had arrived. Pretty cool - may not sound like much, or that every consumer company should do that. but the reality is they don't.

I use TelstraClear Cable Internet at home, and for a while have been using an Apple Airport Extreme, with a couple of Airport Express v1 range extenders, to try and provide some semblance of coverage in the house, to all the widgets that need it. This meant that there were more wires, more power bricks and more awkwardly placed devices in the house, all connected together using wireless bridging - which came at the cost of overall performance, and made wireless VOIP a bit more clunkier than it needed to be (the best experience for anything wireless is your device to the wireless router, then out to internet modem. Going device to wireless to wireless to internet modem means performance is affected - things run that much slower.

The new Airport Express is class - it looks like the older Airport Extreme model, except it's shrunk by about 40%, and has amazing range and performance compared to it's bigger brother. Admittedly the Extreme is an older model and has a poorer performing wireless chip, but even so the wider surface area of the older unit led me to reasonably expect it would have better performance. The aerial is bigger I thought - shows what I know. The new unit gives me the same range and performance that required the use of extenders on the older model.

20120616_152404

Picture one: Airport Express v2 just above the black Apple TV. The older Airport Express model is to the right of the Apple TV.
The Airport Extreme is the big unit to the left of everything, along with it's power brick

The new Express has a simple power cable, separate 10/100 WAN and LAN ports, simultaneous dual-band Wifi (up to 802.11n), a USB port for attaching a printer and a 3.5mm headphone jack for connection to a sound system, for streaming audio over AirPlay. I have no idea how much power it draws - but the Extreme draws 20w when running, whereas I suspect this new device draws about 6w, the same as Apple TV, about a quarter of an energy efficient lightbulb. It may not sound like much, but every little helps.

This unit perfectly suits the Cable Internet world and the forthcoming Ultra Fast Broadband network - both of those technologies supply an Ethernet connection into the home, so will plug straight into this great router. Those on DSL connections will need to bridge the router into their modems and do some jiggering around with DHCP settings - the Airport software is pretty good at leading you through what you need to do, but you do need to be familiar with the terminology it uses. This new device reportedly supports up to 50 connected devices - performance seems pretty good, although this sort of test is a bit misleading:

Speedtest

And that's as much as I've experienced so far. The lack of a Gigabit WAN port is interesting but not really that limiting for the next 3 years, and I do wish the Apple software would allow you to configure QOS and other Application level settings, but on the whole it looks good.

I'm still an ardent believer that wireless is the way to providing the better inhome and inpremises experience, and avoiding the need to haul wiring through the building, and as the turnover of WIFI chipsets continued to increase - the next round is 802.11ac, which eventually will be able to hit gigabit speeds - combined with improving aerial design mean that wireless really is a great way to go.

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Consolidation (“and then there were fewer”)

By Antonios Karantze, in , posted: 14-Jun-2012 19:57

Last week brought the surprise announcement, forced by the power of Twitter (some folks generating themselves some activity) that Vodafone was in talks with Telstra, to acquire TelstraClear. I found the coverage at National Business Review fairly balanced, with the a different take on the move coming from The Dominion Post. I certainly won't forget the events of that Tuesday - confirmation of the many rumours that swirl the industry, combined with interesting timing of calls and texts before and afterwards.

Regardless of what happens, the move signals the beginning of another consolidation round, where the biggest companies move to acquire some of the smaller ones (directly or indirectly in the industry), and so seek to gain some advantage for the next 5 years and make some money. Certainly the ISP landscape has fragmented, and the small ones are busy trying to create ways of standing out from the crowd, although most of the activity is price related rather than much genuine improvement over what's on offer. The most interesting recent move was Maxnet and their "Global Mode" feature, trying to overcome the technology around geolocation preventing users from accessing foreign content, with BBC iPlayer standing out in my mind. That barely got off the ground before being shuttered, and I was left wondering at the overally legality of offering a commercial service that actively assisted in circumventing media rights barriers.. guess we'll never know.

Consolidation happens where a market has too many competitors, and the opportunity for new sales is replaced with one company taking the customer's of the other. The NZ broadband is in this place now, with many players all contesting for the same customer base - there aren't that many new broadband sales to be had - using the levers of price, or increased elements inside a bundle ("$99 for 1TB of Internet data, knock your socks off!!!"). This creates a lot of choice, but as the growth comes from ever decreasing prices, or ever increasing costs for no new revenue - well, something has got to give. Inevitably this leads to Merger & Acquisition, where one company acquires or merges with another, pools it's new resources (technology, infrastructure, people, plant), combines it's increased customer base and seeks to gain new revenue from somewhere else.

I'm often amazed at how much speculation there has been around the future of 2Degrees, and that acquisition is almost certainly it's future - that's a pretty damning pronouncement on the future of a business and the energy that has gone into creating it. Yet fundamentally even the 2D folks know they can't keep spending money indefinetly trying to keep up with Telecom and Vodafone, on pricing that is dropping every 6 months. The cost of new technology is not dropping - it keeps going up - and the cost of your overheads (people, plant, machinery) does'nt go down either.

TelstraClear was born from an earlier amalgam of TelstraSaturn, which was born from Telstra acquiring Saturn. Vodafone acquired iHug a few years ago. Quicksilver was acquired by Woosh. Kordia acquired Orcon. Orcon acquired Bizo. On it goes. For a small country, NZ technology sees a fair share of acquisition and merger activity, and is going to see a lot more in the next 3 years, as the industry grapples with a world where - almost - everybody has to use the same fibre network to deliver voice, internet and entertainment, but where the innovation disappears from the plumbing and is replaced with the quality of the call centre, the capability of the consulting staff, the physical reach of regional offices and local people, and how to generate new revenues to stay in business.

Fundamentally, NZ will still have about 4,5m people. The global economy and the debt levels of the western world will still loom over everything we do. Numpties will continue to operate in whatever government is in charge and create fleeting, media sensation. People will still complain that Internet is too expensive, and that it should be just a monthly charge so they don't have to worry about unexpected big bills - or even regulate their own activity, consuming as much as they possibly can. Big NZ companies will be accused of gouging customers and making too much money. New entrants will enter the market again and seek to undercut the big players, winning a little business by virtue of being someone new and not encumbered with the investments of the past.

And in another 5 years, we will look on in amazement when the next consolidation round occurs.



Introducing the Hot New Social Network (updated!)

By Antonios Karantze, in , posted: 24-May-2012 08:55

PhoneBook (Allows User to Call Friends, Speak to Them)

PhoneBook 

SILICON VALLEY (The Borowitz Report) – A new social network is about to alter the playing field of the social media world, and it’s called PhoneBook.

According to its creators, who invented the network in their dorm room at Berkeley, PhoneBook is the game-changer that will leave Facebook, Twitter and Foursquare in a cloud of dust.

“With PhoneBook, you have a book that has a list of all your friends in the city, plus everyone else who lives there,” says Danny Fruber, one of PhoneBook’s creators.

“When you want to chat with a friend, you look them up in PhoneBook, and find their unique PhoneBook number,” Fruber explains.  “Then you enter that number into your phone and it connects you directly to them.”

Another breakout utility of PhoneBook allows the user to arrange face-to-face meetings with his or her friends at restaurants, bars, and other “places,” as Fruber calls them.

“You will be sitting right across from your friend and seeing them in 3-D,” he said.  “It’s like Skype, only without the headset.”

PhoneBook will enable friends to play many games as well, such as charades, cards, and a game Fruber believes will be a breakout: Farm.
“In Farm, you have an actual farm where you raise real crops and livestock,” he says.  “It’s hard work, but it’s more fun than Mafia, where you actually get killed.”

Original article posted at Borowitz Report. This guys stuff is funny....

And I added the picture from the latest Simpsons episode, 'How I Wet Your Mother'. Sharp as a sharp thing

 



Support

By Antonios Karantze, in , posted: 4-Jan-2012 22:14

For some time now, I've been working through in my mind how the NZ market will change as a result of UFB. In this case, UFB being used as a proxy word for a high-quality, widely available and reliable carriage network for data service - Voice, Video, Internet, Connection - and not the grand project being sponsored by Government. The closest to this definition NZ has had is the TelstraClear cable network in Kapiti, Wellington and Christchurch (not exactly 'widely' available), and to a lesser degree the fibre network FX Networks have been aggressively pushing out until recently (mainly supplied to high value Business and Wholesale customers, with some residential connections).

I've been doing this, because top of my mind is how the service experience will change for all consumers. The old concept of a phone 'master socket' on which sat your telephone, and possibly a broadband connection in another room near the computer, becomes one where everyone will have at least ONE router-like device - complete with detached power brick of a sort - to which your phone and other widgets must connect. I recently wrote an article about this in November, when I had the opportunity to upgrade the electrical wiring in the house, and chose instead to go the wireless route. Much of the comment I got was how useless wireless is for streaming 1080p content, which I find funny as even as recently as 3 years ago it would not have been easy to get even 100mbps around the house before 802.11n came out. For the 100mbps trial I was on last year, equipment was required to go that fast across a wide range of devices.

All of this really got me thinking about the absolutely fundamental role CPE - Premises Equipment - plays in getting a good quality experience. CPE is a jargon term the telco industry uses for the kit you use at your place - either on loan (like T-Box, Sky Box, Cable Modems), sold or given to you (so many DSL modems) or independently purchased (Apple Extreme wifi routers). All have to connect and support what you want to do. It's here that your opinion is ultimately formed on how good or bad something is, and the level of support you get in resolution and stability.

The mobile world has been set alight by Samsung's decision to not release Android 4.0 for anything other than their most recent devices - the Galaxy S2 but not the original - for basic performance reasons. Galaxy S doesn't have the technical chops for the job - but I suspect it's more to do with the burden of future support. For those with long memories, when Apple released iOS4 for the older iPhone 3 and 3GS, the iPhone3 ran so slow it appeared to stop. It was a mistake to release for that device, but I guess folks didn't want to make a large part of the base feel unloved. Unfortunately the software was so rubbish, the base DID feel unloved.

Such is the march of technology - been here before with Windows, where each release requires a machine with 4x the power of what you have now just to look and feel ok. Except of course, for most people a PC isn't that personal, and very few people actually upgrade a PC with a new OS, preferring a new PC - something which is trickier with mobiles, which are usually tied to 2-year carrier contracts.

In a world where fibre comes from Chorus and has uniform performance - and will usually cost from $40/month before performance, CPI and other 'innovations' start increasing the monthly cost - how does a service provider differentiate themselves?

Internet pricing - well, more web things are going 'unmetered', and pricing continues to drop to the point where a monthly price approaches a flat monthly fee.
Voice pricing - how much lower can these get across fixed and mobile? people don't talk much these days - they use the Internet, and so many phones have onboard WIFI that they can auto-switch to your home wireless and not use the pricy 'mobile data' rates.

That leaves what you are going to use these cool new things for. The CPE you attach and your interaction with it and the fundamental importance not only of getting stuff out, but supporting it, debugging it and improving it.

It's what your mobile device will or already connects to via WIFI. It's what your PC, your PS3 or Xbox will connect to, it's where your computer and probably your TV will connect to. The CPE that is your 'gateway' to the world.

Orcon found this out with the 'Genius' - Geekzone has numerous threads of complaint from non-working services, to services working a different way, to disappointment at the kit not being man enough to do more. The noise appears to be going down but it's still happening. TelstraClear T-Box has taken a very long time to go from functional to mostly stable and even then there are random pockets where the experience isn't acceptable. I have no knowledge on Vodafone's 'EasyOffice' - although I expect for some it's been anything but Easy - and for many customers on UCLL in general, they probably aren't getting the best they could (See Mr Biddle's excellent article here). I still see people lodging basic comments on not knowing which type of modem to get for DSL, how to configure basic settings for wireless access as well as locking down the firewall - and it's 2012, 6 years after the NZ broadband market heated up.

CPE support - and how it works with the service providers - has to change, and it has to do so for the whole market. What this means is that support has to cover the ubergeeks - those who rip and replace software on devices with their own (a bit like car enthusiasts changing the engine of a car to get better performance - which means you're off the grid for support), to geeks (those who fiddle at the edges and go for minor enhancements here and there), to disinterested users (the bulk of the country), to completely uninterested users (for example, those still using the CDMA phone they purchased in 2003 and won't upgrade until the network is off.).

Support as the next big thing that will emerge very quickly when the first fibre connections are made, and people suddenly REALLY discover what UFB means.

And I think only Apple is even remotely in a position to be able to talk to the public at large with ready, friendly solutions.

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antoniosk's profile

Antonios Karantze
Wellington
New Zealand


I'm a born and bred Wellingtonian, and have chosen IT and Telecommunications as my industry, as a Commercial Manager.

Credits include but are not limited to:
- The O2 Xda smartphone range, and O2's range of 3G Mobile Internet services
- Numerous TelstraClear Mobile and IP voice products

In my journey through the industry I have worked at
- Bellsouth NZ
- Telecom NZ
- ICO Global
- T-Mobile International (formerly One2One Communications)
- O2 Plc
- TelstraClear
- Vodafone NZ

I'm a fan of technology, and what it can do for people and business... and I enjoy bringing new things to market and seeing them grow. Enjoy the blog, take the time to think about what I write - it's not technology heavy, and is my reflection on life and the people around me.