, posted: 9-Aug-2006 21:14
Near the end of Monday, I finally got somewhere with the issue I had with TelstraClear Customer Call centre. TelstraClear got the gesture that their company is on the line and is out in the public, which could potentially damage their brand if they're not careful.
I would like to thank the people in TelstraClear and Geekzone that helped me through with moving forward with getting my issue sorted. The faulty VMC card was on its way up to Wellington, and I also received the temporary VMC card to cover my service at the time being.
The "new" card is working great! The way it should be! Kudos.
To TelstraClear, good on you for quick reflect and getting back on track with sorting the issue out. Hope to hear back from you guys soon.
p/s: On Tuesday, I got a callback from TelstraClear Customer Centre, but I told the guy that he's too late in responding to my query as it has now been "escalated" to Business Solution team to be taken care of. Just before he hung the phone, his voice sounded concerned like "Oops ut-oh"... :-)
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