Technews, the way I like it...


Customer Service provided by customer?

, posted: 22-Sep-2006 11:53

Last night when TelstraClear's network was down abruptly, I can't get onto the Internet via my PocketPC on Wifi. At first I thought it was the wifi router at fault, and with a bit of fumble around, then decided to get onto the Internet using my Vodafone Mobile Connect card.

Found out that TelstraClear's network was down with major problem. Of course this will mean at least good handful of night-owls will be out of Internet access, and from the look of their network status page, it looks like the outage affects Saturn digital tv and Clear.net as well as Paradise.net too. Sounds quite severe.

Getting to TCL's network status page was a challenge as it seems like either TCL's webserver is being hammered by other online customers looking for network outage update (How? I don't know, maybe via good old dial-up or with the likes like me on mobile connect card), or TCL's network status page is getting hammered or having its own little outage too.

With quick thinking, I feel inclined to spread this news to other possible night-owls about TCL's network outage, whether it is useful or worthy, I don't know. All I know is, if it is this hard for me to get the network status page to display properly, I would say other customers will be just as hard time to get to there too. So I did a couple of screencapture, and post the screenshots in hope to give a general status of TCL's network problem.

Well, I certainly don't get paid for doing this, and whether it is worthy or not I could not say. But it did get me thinking about, there are times that we customers ourselves are doing some or minor job of what some companies' customer centres/services should be doing.

I like to help other people, to solve problem for them, with them. And in some cases, customer centres' staff are pretty useless or clueless (or 404). I don't know whether it is because they were not given enough training, or do they actually hold any technical knowledge or experience to provide troubleshooting? Or they were simply taught/trained to read off troubleshooting script?

I do like to see customer centres working their best to give the most appropriate answers and solution, with a bit more instinct and knowledge, and also showing their experiences, rather than be a robot running through their "designed" scenarios and solutions.





More information

Other related posts:
End of first half of 2010!
Where do you get your games from?
YouTube Clip: The Easter Bunny Hates You






Add a comment

Please note: comments that are inappropriate or promotional in nature will be deleted. E-mail addresses are not displayed, but you must enter a valid e-mail address to confirm your comments.

Are you a registered Geekzone user? Login to have the fields below automatically filled in for you and to enable links in comments. If you have (or qualify to have) a Geekzone Blog then your comment will be automatically confirmed and shown in this blog post.

Your name:

Your e-mail:

Your webpage:

Blog Category

Announcement...
Annoyance...
Blog Update...
Films...
Free Hugs...
Gadget...
Games...
News Tidbits...
Personal...
Praise...
Rant...
Technology...
Thought...
Travel...
Tune...
Website...


Recent Posts

Your joke wasn't funny!...
End of first half of 2010!...
Telecom XT Pricing Plans Annou...
Critical MS Windows Patch - MS...
Diablo III is coming!...
Nintendo in NZ is in jeopardy ...
NZHerald tech writer needs to ...
Underperforming XBLA games to ...
Apple new MacBook and MacBook ...
[Update] Logitech Harmony 880 ...


Latest Geekzone Posts

Do Jetstar employ PR people wh...
(sbiddle, 27-Aug-2014 10:36)
Flight Review NZ7...
(sbiddle, 27-Aug-2014 08:52)
NZ Tech Podcast: Orcon Global ...
(paulspain, 26-Aug-2014 22:46)
Fixing strange characters prin...
(nate, 21-Aug-2014 22:56)
NZ Tech Podcast 193: A visit t...
(paulspain, 20-Aug-2014 23:07)
Going to Microsoft TechEd New ...
(freitasm, 18-Aug-2014 11:45)
NZ Tech Podcast 192: China cra...
(paulspain, 13-Aug-2014 23:11)
NZ Tech Podcast 190: NZ’...
(paulspain, 31-Jul-2014 00:30)
Left Telecom for Vodafone Red ...
(nakedmolerat, 30-Jul-2014 23:03)
Grandstream GXV3275 IP Phone R...
(ajobbins, 29-Jul-2014 09:00)


Top 10 Posts

WM5 device as USB Wireless Mod...
(28-Dec-2006 11:34, 85384 views)
Nintendo GameCube games on Wii...
(15-Jan-2007 08:50, 83666 views)
SD Card Reader on Windows Vist...
(25-Sep-2006 08:32, 79283 views)
FREE 14-days World of Warcraft...
(7-Oct-2006 17:17, 73360 views)
SD vs miniSD vs microSD...
(10-Oct-2006 17:13, 35928 views)
Harvey Norman & HP Custo...
(28-Jul-2006 10:36, 35271 views)
[Update] PS3 40GB Backward Com...
(9-Oct-2007 11:24, 33532 views)
[Update] Got Vista? Got VMC? B...
(12-Oct-2007 10:00, 28477 views)
Xbox 360 vs Nintendo Wii vs So...
(7-Aug-2006 19:39, 25491 views)
Pay more, wait longer, and get...
(26-Feb-2007 10:05, 21318 views)


About Me...