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TCL LightSpeed 40GB is 10Mbit/s at LAST!

, posted: 6-Dec-2006 11:29

Thanks to one of the outstanding TelstraClear staff for his time and effort to help sorting out the issue I had with the recent upgrade from HighSpeed 20GB to LightSpeed 40GB. Also many thanks to CJMChch for giving some direction, also the everyone who did the speed survey for comparing the kind of speed I should be expecting. First off, the speed was lowered than expected just a day or two after the request for upgrade. This was fixed very quickly and the speed is back to as expected on HighSpeed 20GB, however I should be on LightSpeed 40GB by then. A few days worth of back and forth communication with the TCL staff, and one evening he dropped by for a site visit to find what is the cause of the speed deficiency. This was when the embarrassing moment happened, as suggested by the TCL guy by trying plugging directly to the cable modem to see what kind of speed am I getting. I did this a couple of days before the generous site visit from this TCL guy (on his own time!), and the speed was what I would get on HighSpeed 20GB - not LightSpeed 40GB yet. However in this occassion, the speed ZOOMED up to 8+Mbit/s, the way the LightSpeed 40GB should be! YAY! And because I have few computers in the house, I use a router to share the cable internet connection. Using the router and did the speed test, the result fell back to 4.5+Mbit/s immediately. Clearly, the root of the issue was with the router. *How embarrassing!* Anyhow, now that we found the root of the problem, the TCL guy made his way home with unceasing thanks from me. I did what he suggested by searching for new firmware for my router. I was reluctant to upgrade to new firmware, simply because the last time I did the firmware upgrade for my router, the performance was bad and the connection would drop every so often. Fortunately this time round, the firmware version is 2.x and took a bite of a bullet and upgraded the firmware. A quick restart and configuration, in no time I got my router set up, and a few speed test confirmed the speed is as expected on 10Mbit/s connection (if you must know... it is at 8+Mbit/s on average to Speedtest.net's Auckland node. So now the internet is really speedy, and all is happy! Update: Oops, thanks to Juha to point this out to me. I got confused with units, could happen to the best of us sometimes.





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Comment by sbiddle, on 6-Dec-2006 12:13

What type of router do you have?

I tend to take the opposite approach and used to continually upgrade my router (WRT54g) even if it wasn't broken.


Author's note by chiefie, on 6-Dec-2006 12:30

The router is Dlink DI-524 and works great except when with firmware version 1.05. I too like you but after the experience I had with firmware version 1.05, it is virtually unusable and decided not to upgrade until absolutely must so.


Comment by juha, on 6-Dec-2006 12:44

Yeah, some routers can be r00t3d... but hang on, you're getting 800kbit/s on a 10Mbit/s connection? I get 5.5Mbit/s downloads on TCL's PDQ DSL.


Comment by antoniosk, on 6-Dec-2006 20:32

Sounds good Kelvin!

Just a general question for all - where is speedtest hosted, and how big is the connection from that server to the web?

If it's a 10mb/s connection, and 4 cable users on the 10mb/s service ping it, does it mean their shared bandwidth goes down to 2.5mb/s each for duration of the test?


Comment by cjmchch, on 9-Dec-2006 17:38

Chiefie Glad you got it sorted. I presume the guy from TCL you talk of is the guy I referred you to. One thing I do regret now, having read your story, is that I never acknowledged his true customer support by writing to his employer telling themjust how good he is, not only at his profession, but also as the face of TCL. He certainly is a pleasure. Even after nearly three years since my meeting him I will now put pen to paper and do for him what he truley deserves; acknowledgement and thanks. Well done Jibok!


Author's note by chiefie, on 9-Dec-2006 17:54

hey Chris. Thanks to your help and Gibok. Letter of appreciation to TCL is definately be a great idea and for recognition of his dedication to help customer. I shall write one too to make sure TCL acknowledges him for his work.


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