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Just one number... please!

, posted: 3-Jul-2007 12:20

Today I decided to check with TelstraClear on getting my old Telecom number properly ported over to TCL's InHome phone service after I have learned that one can have the Telecom number fully ported to different carrier without having to redirect/forward the calls to new carrier's number. A bit of the history here, back in October, I finally decided to take up the TCL's triple service by ditching my Telecom phone service for TCL's InHome phone service. The decision was made after a visit by a TCL door-to-door sales rep a few days. He assured me that I can have both Telecom number and TelstraClear number, though I never really need TelstraClear number but one cannot have triple service without a TCL phone service, so I had no choice. Because I receive fax on the same number as my landline, the Telecom number is getting redirected/forwarded to TCL number and that works fine although it is not what I like in the first place. April came, and number portability finally allow one to fully port a number to whichever carrier you go to. So this is great, as it sounded. And after spoken to Maverick of WxC, that he reassured that any carrier is able to relinguish the old Telecom number to the new carrier regardless whether one is an existing customer or what not. As we still have many contacts that still hold on to our old Telecom number, it is almost impossible to fully getting rid of it. What's worse is that, calling from out phone will show our TCL number which is confusing. Anyhow, Maverick suggested that I could try request to have my Telecom number properly ported over to TCL, so I only have 1 number per line, instead of TCL number (primary for in and out) and Telecom for (incoming). However, it seems like there will be quite a bit of work to get it all working... sounds like TCL needs me to get my old Telecom number activated, and then ported back to TCL... (silly as it sounds)... however I will have to wait to hear back from Jason on about this. *fingers crossed*





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Comment by antoniosk, on 3-Jul-2007 19:30

Kelvin

You should be aware that as part of the new Number Portability process, the situation you are in - known as Partial Readdressing - will be resolved for TelstraClear cable customers.

This means that the Telecom number will become your primary, which will also be presented when you make an outbound call.

This doesn't affect TelstraClear business customers - they have always had numbers fully readdressed - and is one (of the many) holdovers from the merger of Telstra, Clear and Saturn.

The call centre won't be able to confirm this - after all they haven't been told what to advise or when it will happen - but as someone a shade closer to the action.... well, I'm equally keen to get my number readdressed as well.


Author's note by chiefie, on 3-Jul-2007 19:39

Thanks Antonio, I know you don't have the date on when this will happen. However it sure sounds like it is something that had to be done sooner I hope. Let me get this right, if what you said is what I understand, then that mean one day TCL will contact all InHome customers with phone service to pick the number to settle with? I mean in my situation, I have both Telecom as well as TelstraClear numbers, and when the readdressing comes into effect, I can stick with the old Telecom numbers and be with forever? I sure like the sound of that and can't wait for that to happen. It sure will ease the process by a lot compare to what was suggested to me today. Even the call center staff at Telecom's end understand my needs to port the numbers over properly. Oh a quick update to the progress, both Telecom and TelstraClear staff are willing to waive the charges/fees involved to make sure the process are carried out as smoothly as possible... however after what you said (Antonio) I might hold out a bit longer and wait a bit longer for the proper readdressing to get sorted out. *back to thumbing*


Comment by antoniosk, on 3-Jul-2007 19:56

C

I am with the head designer for LMNP tomorrow all day (fun), so will confirm what status is on keeping both numbers. I can't see us denying this but then this is tcl....

But yes - your former telecom number can be your primary.

Funnily enough if you join as a new customer now, you can set your telecom number as the primary. It's only existing customers that are affected.....


Author's note by chiefie, on 3-Jul-2007 20:05

I know, I got the latest bill which has a leaflet to explain that you can take your Telecom number over to TelstraClear, even to InHome services... In October, and many months ago, I was told it is not possible/allowed as InHome customers must have TCL number as primary and Telecom as redirect. But to get triple service, I had no choice... I should have waited until after April... :-( Oh well... let's hope your meeting tomorrow will bring good news to us existing InHome customers. I'm not too worrying about retaining TCL numbers as I haven't yet able to propagate to my contacts as easily as I thought it would be... So able to keep Telecom numbers is surely the most preferred way. p/s: I got 4 numbers to this house; 2 lines with 2 numbers each.


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