I had my fair share of practical jokes, either giving them or be given them. But they don't go out to strangers and people you don't know!
This morning, we got woken up at 5am by a "looking for xyz" call, which seconds after answering it we knew it's a prank call. The number was recorded as "private". Then second after hanging the last call up, it rang again, and this time I let Dean answered it and he got the same "looking for opq" then the caller on the other end gave racial comment.
The caller(s) must be cruelless as well as Dean's a Kiwi, so telling him to umm... "go home"?? Secondly, they must really enjoy the kick out of it and in that excitement, they forgot to block their outgoing caller ID.
So I recorded the time of occurrence, and I have the caller's ID.
Instead of calling up to file a nuisance call complaint at 5-ish in the morning, I decided to call TelstraClear up in the morning.
Once freshen for the day, I tweeted to Twitterverse seeking for help and was advised to call my landline provider (TelstraClear), and if severe and life-threatening, call NZ Police.
So I got to work, called TelstraClear, and I got my first experience of being answered by TelstraClear's Manila Call Centre. Well at that moment of time I was not impressed with how my call is being dealt and requsted to be transferred to speak to someone locally in NZ. However TelstraClear has servers issue, and was not able to be transferred.
I got fed up and blood was boiling, so I called NZ Police (non-emergency number). Lodged a complaint and slightly satisfied.
Later on, back on Twitterverse, I got contacted by @ChrisPPH and he offered to help, soon after @TelstraClearNZ DMed me and offered to help... I followed through their requested procedure, and wait.
I finally got a call back from TelstraClear and pretty much was advised that there need to be 4 recorded occurrence in the 7-days timeframe before they can action on it. However since I have filed a complaint with the NZ Police, there may be different avenue to get this issue sorted through the NZ Police.
Either way, I am glad my situation is being looked at. I would like to thank @Aaroona, @VodafoneNZ, @TelecomNZ, @AkiaNZ, @Alikat2k, @ChrismsNZ, @Muzza299, @ChrisPPH, @TelstraClearNZ and finally NZ Police.
No one should be subjected to racial abuse in this day and age. I don't tolerate such behaviour and I certainly don't dish it out to anyone.
I do (however) has use racial comment myself, as a fun-and-joke of myself and among close friends. I don't dish it out on total stranger.
- Contact your line provider (either mobile or landline) if you received any prank call. (At least) with TelstraClear, they need at least 4 occurrence in the 7-days timeframe before they can action a phone trace.
- Contact Police (either 111 if it is immediate life threatening, or non-emergency 03-363-7400 for Christchurch Police Central Station).
- If you're a student in Christchurch, and you have been harrassed or witnessed an harrassment, visit Report It website for help and you can report it anonymously.
Other related posts:
Hurdles for importing goods into NZ
Press to power off
Comment by heavenlywild, on 22-Jul-2010 13:11
Good on you for reporting this! If the call was before 6am, I thought then you wouldn't need to report another 3 calls before the telco starts investigations?
Comment by graemeh, on 22-Jul-2010 14:33
I hope you reported the first call too, that way you only have 2 calls left.
Comment by heavenlywild, on 22-Jul-2010 14:57
It's stupid if you think about it. These pranksters might know that they would need to ring 4 times to be reported. They can easily call three times to the same number and go onto the next.
Comment by Himiona, on 26-Jul-2010 10:18
Good on you mate. unfortunately NZ's race relations is a lot like our pollution problems. People live in some sort of fantasy and deny there is a problem. But many of our rivers and lakes are up there with the most polluted countries in the World. Unfortunately the racism I receive can't be dealt with by others. I have grown to know I am actually way beyond such lowly common behaviour. And so are you. The best regards Himiona
Comment by NZCoderGuy, on 28-Jul-2010 01:44
Sorry to hear about your troubles with Prank calls. I'm glad you did something about it. TelstraClear's 4 Call policy sounds terrible - it should be 3 if not less. Did the police use the Caller ID number for tracing or anything?
I hope you are feeling better now - :)
BTW the letter box below is a bit screwed up, and the text box for entry isn't lined up.
Comment by turnin, on 28-Jul-2010 07:18
I remember as a kid we all used to do the " is your fridge running" routine. I think the size 10 parental guidance measure was employed( thats back in the days before corrction was illegal) but it saddens me to think that A/ people are actually dumb enough to do these days and B/ that racial comments come out . I think you are wasting your time chasing this and I wonder what the guy will learn from it, probably that he would have been better off with a boot up the posterior from his dad
Comment by siideways, on 27-Oct-2010 20:03
"The TelstraClear CSR rep that called me back said either the prankster can be real smart and don't call back within 7-days, or be real dumb and keep doing it to allow me to get 4 calls recorded." Any update?
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