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Telecom New Zealand to review its email service
Posted on 12-Feb-2013 20:35. | Tags Filed under: News.



Telecom said today it was commencing a review of email service to its broadband customers following a series of issues which have impacted negatively on the Yahoo! Xtra service over the past year.

Telecom CEO Retail Chris Quin says the company will undertake the review over the next two months.

“We share the frustration that our customers have been experiencing over recent months. We fully appreciate that repeatedly saying ‘sorry’ doesn’t cut it anymore. We are committed to taking a close, hard look at the best way to meet our customers’ email needs.”

Mr Quin says the review will include a comprehensive assessment of the Yahoo! Xtra service in consultation with service provider, Yahoo!

“When Telecom outsourced the Xtra email service to Yahoo! in 2007, it was the right thing to do at the time in terms of meeting our customers’ desire for an ongoing email service associated with their Telecom broadband account. However, the global email environment has changed markedly since then and we believe the time is right for a comprehensive review of our approach in this area.”

In a press release Laura Maxwell-Hansen, General Manager of Yahoo! New Zealand said “We take security and our customers’ data extremely seriously. We are genuinely sorry for the disruption this issue has caused and we understand that people want answers. This is a complex issue and we’re focused on continuing to work around-the-clock with our partners at Telecom towards a resolution.”

Users are urged to review their security settings and update their password, ensuring that the new password is a combination of letters, numbers and symbols. Additionally, we would always recommend that users ensure their virus protection software is up to date.

Yahoo! New Zealand also said that there is currently no evidence to support reports that access has been gained to any user information beyond the customer’s email address book, however Yahoo! continues to monitor the situation.

“Unfortunately, security attacks are commonplace globally and while we take every possible precaution to protect our customers, the fact remains that the criminals who undertake these activities are very sophisticated and no service operator is immune to attack."


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