Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Telecom NZ happy as Slingshot fined for customer slamming
Posted on 13-Dec-2013 08:05 by Bill Bennett. | Tags Filed under: News.



Slingshot parent company Callplus Services Limited faces a $250,000 fine after pleaded guilty in the Auckland District Court to ‘slamming’ customers.

The action was brought by the Commerce Commission.

Slamming is when customers are unknowingly transferred from one service provider to another.

In its investigation, the Commerce Commission found that Slingshot “vigorously pursued payment” when customers refused to pay for such a service. In some cases it referred customers to debt collect agencies.

The court found Slingshot guilty of 50 breaches of the Fair Trading Act involving 27 customers. However, those case could be the tip of the iceberg.

A statement from Telecom Retail CEO Chris Quin says Telecom NZ received 679 customer complaints regarding Callplus or Slingshot between 2008 and 2011.† In 2010, Slingshot accounted for 67 percent of complaints sent to Telecomís investigating team.

In a number of cases customers were mislead into thinking they were talking to Telecom NZ staff during phone calls. Some were told it was mandatory to change their accounts from Telecom NZ.

Telecom NZ says it is pleased Callplus was convicted and fined. Quin says his company faced lost customer revenue and costs from investigating complaints as well as legal expenses.

[digitl 2013]

digitl on Google+




comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

Electoral Party most likely to do something about Auckland housing bubble?
Created by TeaLeaf, last reply by MikeAqua on 29-Apr-2016 16:18 (202 replies)
Pages... 12 13 14


Chief Censor backs ban on offensive Wicked Campers designs
Created by Mspec, last reply by darylblake on 29-Apr-2016 20:15 (47 replies)
Pages... 2 3 4


Alternative to Dropbox
Created by ratbert, last reply by Glassboy on 2-May-2016 23:38 (32 replies)
Pages... 2 3


Mediaworks a titanic are the violins playing yet ??
Created by Mspec, last reply by quickymart on 2-May-2016 23:01 (30 replies)
Pages... 2


Electrical Wiring questions
Created by Willuknight, last reply by Willuknight on 30-Apr-2016 20:42 (26 replies)
Pages... 2


They lost the war on drugs
Created by Rikkitic, last reply by tdgeek on 3-May-2016 07:27 (411 replies)
Pages... 26 27 28


Could I have some maths help please.
Created by kiwifidget, last reply by joker97 on 3-May-2016 02:11 (62 replies)
Pages... 3 4 5


Wasp Nest destruction
Created by geoffwnz, last reply by xpd on 2-May-2016 15:28 (12 replies)