Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Contact centres moving to the cloud
Posted on 5-Feb-2014 07:35 by Bill Bennett. | Tags Filed under: News.



Companies are moving away from the old school battery hen style contact centres towards cloud-based operations says Frost & Sullivan ANZ head of research for ICT practice Audrey William. It’s a move that could benefit telcos.

William says the cloud-based contact centre market is growing at 39 percent annually. Her figure is for Australia, but New Zealand is on a similar path.

Frost & Sullivan research found large contact centres are largely sticking with on-premise systems. Larger contact centres are resource and capital-intensive – they also tend to have long contract terms.

Willam says while there’s a market awareness of hosted contact centre systems, it is still early days for fully cloud-based contact centres.

She says: “As momentum gathers towards third-party hosted and delivered contact centre solutions, telcos with their network expertise, will be advantageously positioned to capitalise on this trend. Telcos will be well positioned to leverage their market reach to offer bundled solutions”.

[digitl 2014]

digitl on Google+

The post Contact centres moving to the cloud appeared first on digitl.




comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

FOUR being replaced by Reality TV Channel
Created by DjShadow, last reply by Rikkitic on 4-May-2016 14:48 (54 replies)
Pages... 2 3 4


McDonald's all day breakfast
Created by Yabanize, last reply by trig42 on 5-May-2016 10:02 (61 replies)
Pages... 3 4 5


Is it unreasonable to ask cost of servicing of new car for first 3 years?
Created by surfisup1000, last reply by tripp on 5-May-2016 15:43 (36 replies)
Pages... 2 3


New Tyres. Front or the Back? FWD Car
Created by WyleECoyoteNZ, last reply by joker97 on 5-May-2016 22:46 (29 replies)
Pages... 2


Bonnet protection - where to find, cost, and worthwhile?
Created by timmmay, last reply by timmmay on 5-May-2016 16:53 (14 replies)

They lost the war on drugs
Created by Rikkitic, last reply by BurningBeard on 5-May-2016 14:19 (459 replies)
Pages... 29 30 31


Could I have some maths help please.
Created by kiwifidget, last reply by andrew027 on 4-May-2016 16:30 (74 replies)
Pages... 3 4 5


Air NZ - how they get plane weights?
Created by joker97, last reply by tdgeek on 6-May-2016 07:41 (31 replies)
Pages... 2 3