USers of Toshiba Pocket PCs have been complaining about the lack of updates and support. Now, with the news about Toshiba not planning to release an OS upgrade to its flagship product, users start moving to press the company.
At the time of this article, almost 3,000 users signed the petition on-line:
"Dear Toshiba. The reason we are writing this petition is to express our extreme dissatisfaction and disappointment with your handling of the Windows Mobile 2003 for Pocket PC upgrade. This follows a long list of grievances that the Toshiba e700 and e300 series communities have had with you and now we would like to air them out to you in this public forum in hope that we can come to resolution on our expensive investments.
Calls to customer service are a joke. We have been told so many different things by so many different people that it is obvious whoever is in charge of making decisions in your company have been making no decisions. And if that is not true, you may wish to inform your customer service representatives what those decisions are. People have been told by customer service sometimes that they don’t know what the Windows Mobile 2003 is. They have been told sometimes that they are as baffled as we are as to why the operating system is not being offered to us. And we have been told we should take our $600 units, many purchased within the last six months along with hundreds of dollars of accessories, and trade it in for a paltry $64 to Toshiba and buy the new e750.
This type of conduct is completely unreasonable. If you are not going to release this OS for us, we deserve to know in clear terms. We would still be complaining, but at least we would know where you stand. As it is, we’re not sure, but we’re also pretty sure if you were going to give us an update, we wouldn’t be forced to write this petition. And the lack of an OS update for the e740 and e300 series is only the first in a long line of slights you have given us.
The e310 was not given the EUU3 initially, until there was a loud call from the community that they needed the update like everyone else. The e740 users have waited patiently while your customer service reps blamed us for known bugs in your unit. This is including, but not limited to fonts on the Today Screen and Start Menu changing to white for no reason, ActiveSync turning on and off repeatedly, battery meter giving false readings of 1%, and actual defective batteries. "
The link below goes to the full petition and you can sign it too, if you have a Toshiba Pocket PC.