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Datacom Group sells Asia contact centre business to global giant Convergys
Posted on 4-Apr-2013 17:24. | Tags Filed under: News.



Datacom has announced a definitive agreement to sell its Asia based Business Process Outsource assets to leading global BPO Company, Convergys.

The sale will see Datacom’s contact centre operations in Kuala Lumpur, Malaysia and Manila, Philippines transition seamlessly to the new owner, Cincinnati headquartered, Convergys.

Jonathan Ladd Datacom Group CEO says “Datacom has built a world-class multi-site multilingual Asia BPO business servicing a suite of long-term blue chip clients. Today, after a 6 month competitive process, we're proud to sell this asset to scale global BPO service provider Convergys, who will continue to nurture and invest in these key client relationships"

In 1995 Datacom opened in Asia and built a quality multi-site Asia BPO asset with industry-leading capability, 850 staff and a suite of long term clients.

Jonathan Ladd says, “Our Asia BPO business had reached a tipping point and now requires a truly scaled global specialist to take the business to the next level.

Datacom remains utterly committed to Asia and will now focus its regional investment on more technologically differentiated service businesses rather than to aggressively grow a global scale BPO business.”

Datacom will continue to build its leading multilingual Systems presence in Kuala Lumpur, Malaysia and Manila, Philippines and to provide professional IT services and specialised business to business IT solutions and services locally, into Australia and New Zealand and out into the rest of the world.

“This divestment of Asia based contact centres and renewed focus on our strategically poised Asia Systems business will serve to strengthen our capacity for expansion and acquisition investment in our other growth areas,” says Jonathan Ladd.

Locally, Datacom remains committed to grow its Australian and New Zealand BPO businesses and will continue to prioritise work that needs to stay onshore through continued innovation, technological advancement and investment for the benefit of ANZ BPO clients.

Datacom and Convergys expect to close the sale by the end of April.



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