Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
BNZ improve ATM uptime with new NCR Predictive Services
Posted on 9-Aug-2013 08:33. | Tags Filed under: News.

NCR Corporation has designed a “virtual”, first line maintenance capability for BNZ in order to maximize ATM uptime and better serve customers. The innovative service can help diagnose and resolve common ATM service opportunities significantly faster from a central help desk, without ever sending an engineer onsite.

This new capability leverages BNZ’s use of NCR Predictive Services, which anticipates ATM hardware service opportunities before they occur. For BNZ, Predictive Services was a game changer and the impact was huge, as over 40 percent of BNZ’s second line hardware calls are now being resolved without disrupting customer use. BNZ saw this approach as the next stage of its ATM services operation and, together with NCR, have evolved what was initially just a concept into a complete operational solution.

Since piloting this virtual first line maintenance capability early this year, BNZ has eliminated 22 percent of calls for first line maintenance and, in turn, been able to remotely bring them back online within minutes. The results are lower operating costs and improved ATM network availability.

“Through its strong culture of innovation and continuous improvement, BNZ continues to set the global standard for highly available, cost-effective self-service banking,” said Paul Johnson, BNZ channel manager, ATMs and self-service. “This new technology is enabling us to fix almost a quarter of all ATM first-line service opportunities where no physical interactions are required, on average four times faster than previously experienced. The cost benefit and positive impact on customer service is extremely significant, adding real value to our business.”

“NCR is proud of our association with BNZ where we work as ‘one team’ to handle broader business issues collectively and aim towards co-creating solutions to increase profitability and make every day customer interactions an exceptional experience,” said Andrew Brown, managing director, NCR South Pacific.

Prior to BNZ deploying this customized software solution, an ATM service opportunity would typically initiate a visit from the bank’s third-party maintenance provider or a branch staff member. This response was necessary but not ideal, incurring cost and service interruptions for both staff and customers. Providing a physical response also brings with it delays, but now NCR’s ATM help desk can attempt to fix the service opportunities as they are reported, avoiding costly delays and maximizing availability.

comments powered by Disqus

Trending now »

Hot discussions in our forums right now:

Sony XZ Owners discussion
Created by networkn, last reply by Geektastic on 22-Oct-2016 23:07 (92 replies)
Pages... 5 6 7

Gigabit cable now available
Created by sub, last reply by SteveC on 22-Oct-2016 23:02 (56 replies)
Pages... 2 3 4

Who is this women? She is possibly the most famous women on the internet and nobody knows who she is.
Created by jimbob79, last reply by cynnicallemon on 20-Oct-2016 13:28 (14 replies)

Labour weekend plans?
Created by DarthKermit, last reply by joker97 on 22-Oct-2016 09:51 (27 replies)
Pages... 2

Is windows 10 anniversary update causing you problems
Created by robjg63, last reply by mdav056 on 20-Oct-2016 14:01 (27 replies)
Pages... 2

Don't worry about drugs. Helium possession is what will get you busted!
Created by Rikkitic, last reply by Rikkitic on 19-Oct-2016 11:11 (27 replies)
Pages... 2

Kiwibank Platinum by fees not by service?
Created by joker97, last reply by openmedia on 22-Oct-2016 11:23 (22 replies)
Pages... 2

'Unlimited National Traffic'
Created by MikeAqua, last reply by Nil Einne on 21-Oct-2016 20:54 (20 replies)
Pages... 2