Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
BNZ improve ATM uptime with new NCR Predictive Services
Posted on 9-Aug-2013 08:33. | Tags Filed under: News.



NCR Corporation has designed a “virtual”, first line maintenance capability for BNZ in order to maximize ATM uptime and better serve customers. The innovative service can help diagnose and resolve common ATM service opportunities significantly faster from a central help desk, without ever sending an engineer onsite.

This new capability leverages BNZ’s use of NCR Predictive Services, which anticipates ATM hardware service opportunities before they occur. For BNZ, Predictive Services was a game changer and the impact was huge, as over 40 percent of BNZ’s second line hardware calls are now being resolved without disrupting customer use. BNZ saw this approach as the next stage of its ATM services operation and, together with NCR, have evolved what was initially just a concept into a complete operational solution.

Since piloting this virtual first line maintenance capability early this year, BNZ has eliminated 22 percent of calls for first line maintenance and, in turn, been able to remotely bring them back online within minutes. The results are lower operating costs and improved ATM network availability.

“Through its strong culture of innovation and continuous improvement, BNZ continues to set the global standard for highly available, cost-effective self-service banking,” said Paul Johnson, BNZ channel manager, ATMs and self-service. “This new technology is enabling us to fix almost a quarter of all ATM first-line service opportunities where no physical interactions are required, on average four times faster than previously experienced. The cost benefit and positive impact on customer service is extremely significant, adding real value to our business.”

“NCR is proud of our association with BNZ where we work as ‘one team’ to handle broader business issues collectively and aim towards co-creating solutions to increase profitability and make every day customer interactions an exceptional experience,” said Andrew Brown, managing director, NCR South Pacific.

Prior to BNZ deploying this customized software solution, an ATM service opportunity would typically initiate a visit from the bank’s third-party maintenance provider or a branch staff member. This response was necessary but not ideal, incurring cost and service interruptions for both staff and customers. Providing a physical response also brings with it delays, but now NCR’s ATM help desk can attempt to fix the service opportunities as they are reported, avoiding costly delays and maximizing availability.



comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

NZ Prime Minister John Key Resigns
Created by ajobbins, last reply by Stu on 5-Dec-2016 15:25 (54 replies)
Pages... 2 3 4


The President Of The USA - Who do you think?
Created by TimA, last reply by freitasm on 5-Dec-2016 11:04 (897 replies)
Pages... 58 59 60


Dishwasher not Working Properly
Created by tdgeek, last reply by Jaxson on 5-Dec-2016 14:51 (20 replies)
Pages... 2


Christmas. Bah, humbug.
Created by Rikkitic, last reply by alasta on 3-Dec-2016 13:43 (40 replies)
Pages... 2 3


'Quality' NZ news on the way?
Created by Rikkitic, last reply by alasta on 4-Dec-2016 09:49 (91 replies)
Pages... 5 6 7


Spark Ultra Fast Fibre MAX performance and discussion (Some might say Gigabit)
Created by Talkiet, last reply by sbiddle on 3-Dec-2016 21:15 (55 replies)
Pages... 2 3 4


Gigabit cable now available
Created by sub, last reply by Scotty1986 on 2-Dec-2016 12:00 (712 replies)
Pages... 46 47 48


Best of both worlds finally - Plex on kodi
Created by davidcole, last reply by reven on 1-Dec-2016 21:00 (15 replies)