Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Contact centres moving to the cloud
Posted on 5-Feb-2014 07:35 by Bill Bennett. | Tags Filed under: News.



Companies are moving away from the old school battery hen style contact centres towards cloud-based operations says Frost & Sullivan ANZ head of research for ICT practice Audrey William. It’s a move that could benefit telcos.

William says the cloud-based contact centre market is growing at 39 percent annually. Her figure is for Australia, but New Zealand is on a similar path.

Frost & Sullivan research found large contact centres are largely sticking with on-premise systems. Larger contact centres are resource and capital-intensive – they also tend to have long contract terms.

Willam says while there’s a market awareness of hosted contact centre systems, it is still early days for fully cloud-based contact centres.

She says: “As momentum gathers towards third-party hosted and delivered contact centre solutions, telcos with their network expertise, will be advantageously positioned to capitalise on this trend. Telcos will be well positioned to leverage their market reach to offer bundled solutions”.

[digitl 2014]

digitl on Google+

The post Contact centres moving to the cloud appeared first on digitl.




comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Xtra email no longer receives on Outlook 2003 / Outlook 2011 for MAC
Created by lNomNoml, last reply by Spong on 20-Jan-2017 23:51 (29 replies)
Pages... 2


The President Of The USA: Donald Trump
Created by TimA, last reply by ajobbins on 21-Jan-2017 02:45 (1782 replies)
Pages... 117 118 119


New Ford Mustang or Holden Commodore or alternatives
Created by MikeB4, last reply by blakamin on 20-Jan-2017 23:51 (61 replies)
Pages... 3 4 5


Lost Mp3 collection, how to rebuild on the cheap (legally)?
Created by TeaLeaf, last reply by kickintheeye on 18-Jan-2017 23:05 (18 replies)
Pages... 2


$1160 for a car battery??!!
Created by jonathan18, last reply by Aredwood on 21-Jan-2017 01:46 (53 replies)
Pages... 2 3 4


Upsize my American houses to McMansion value deal.
Created by kingdragonfly, last reply by richms on 18-Jan-2017 15:48 (14 replies)

Spec check on laptop for GoPro editing please
Created by martyyn, last reply by richms on 20-Jan-2017 17:23 (13 replies)

New Unlimited Fixed Broadband
Created by LivingSkinny, last reply by noroad on 19-Jan-2017 11:14 (55 replies)
Pages... 2 3 4