Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Spark customers targeted by ongoing fraudulent phone calls
Posted on 15-Oct-2014 09:39. | Tags Filed under: News.



Spark has set up a Scam Hotline after receiving further reports from some of its customers about phone contact by fraudsters claiming to be from Spark.

The fraudsters appear to have become more aggressive in recent days, reportedly telling customers that their Spark services will be cut off due to security issues unless they change their settings or clean up their computers.  The customers are then directed to a website where they are asked to download some software, which the fraudsters have branded as Spark.

Customers are also being asked by the caller to give remote access to their computer, provide personal banking information, and leave their phone off the hook for three days following the ‘setting change’ as part of this scam. Spark understands that in some instances the fraudsters are giving customers a made-up “employee number” to verify their identity.

Spark Manager Channel Operations, Richard Harrison, said that it’s vitally important that customers do not visit the fraudulent webpage, or provide any personal banking information.  If they have any doubts about a phone call’s legitimacy, they should end the call, and ring Spark’s new Scam Helpline, on 123 option 9, to check.

“These fraudsters appear to be actively monitoring our activity and copying our methods of communication, so we know it can be difficult for customers to tell the different between genuine calls and fake ones.

“The most important thing to remember is that we will never ring customers out of the blue and ask them for any form of personal information – particularly bank details.  We will only ask you for personal information if you call us.  If you receive a call from someone claiming to be from Spark who asks you to enter your bank details, then you should end the call and contact us on 123, Option 9 to let us know.

“Anyone who suspects they have been the victim of this scam and who has passed on bank account details or logged into online banking while on one of these calls, should contact their bank immediately.”

Mr Harrison assured customers that the fraudsters do not have access to Spark’s systems.  He said that Spark was also working to inform its customers of the scam through digital channels.



comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

NZ Prime Minister John Key Resigns
Created by ajobbins, last reply by jonb on 5-Dec-2016 17:23 (69 replies)
Pages... 3 4 5


The President Of The USA - Who do you think?
Created by TimA, last reply by freitasm on 5-Dec-2016 11:04 (897 replies)
Pages... 58 59 60


Dishwasher not Working Properly
Created by tdgeek, last reply by richms on 5-Dec-2016 17:17 (26 replies)
Pages... 2


Christmas. Bah, humbug.
Created by Rikkitic, last reply by alasta on 3-Dec-2016 13:43 (40 replies)
Pages... 2 3


'Quality' NZ news on the way?
Created by Rikkitic, last reply by alasta on 4-Dec-2016 09:49 (91 replies)
Pages... 5 6 7


Spark Ultra Fast Fibre MAX performance and discussion (Some might say Gigabit)
Created by Talkiet, last reply by sbiddle on 3-Dec-2016 21:15 (55 replies)
Pages... 2 3 4


Gigabit cable now available
Created by sub, last reply by Scotty1986 on 2-Dec-2016 12:00 (712 replies)
Pages... 46 47 48


Best of both worlds finally - Plex on kodi
Created by davidcole, last reply by reven on 1-Dec-2016 21:00 (15 replies)