Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Looming customer service cuts at Vodafone
Posted on 20-Jan-2015 11:08 by Bill Bennett. | Tags Filed under: News.


The New Zealand Herald reports Vodafone plans to trim staff numbers across the board and cut the customer service department by up to 100 jobs..

The proposal, outlined in an internal document obtained by the Herald, is part of a restructuring expected to bring 200 to 250 job cuts.

Vodafone says the average revenue per customer is falling and forecasts a two percent year-on-year revenue decline. The telco reported a $28 million full-year loss last year although some of that was down to costs associated with integrating the TelstraClear business.

There’s a case, of sorts, for downgrading customer service. Some of Vodafone’s leaner rivals, think of BigPipe and Skinny, offer little or stripped-back customer support then pass the savings on with lower prices.

It’s not as if Vodafone is losing great customer support. Owen William’s comments are typical of today’s Twitter feed:

Williams is not alone:

Similar comments crop up in the Geekzone discussion on the cuts.

Vodafone’s move is a further step along the path to telecommunications commodisation as telco margins continue to shrink.

The last word in the Herald story goes to Tuanz CEO Craig Young:

That’s the one area that directly relates to users. But … consumers will make a choice and if they end up getting bad service from one supplier then they’ve got plenty of other suppliers to go to.


Filed under: News, Telecommunications Tagged: Vodafone



comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Good riddance to Obama and his drones. Pakistani villagers will be saying the same.
Created by amiga500, last reply by Pumpedd on 23-Jan-2017 13:26 (126 replies)
Pages... 7 8 9


2Degress are introducing a credit card fee
Created by reven, last reply by reven on 23-Jan-2017 13:19 (33 replies)
Pages... 2 3


The President Of The USA: Donald Trump
Created by TimA, last reply by Fred99 on 23-Jan-2017 13:37 (1911 replies)
Pages... 126 127 128


Who's Liable for The Excess?
Created by networkn, last reply by mattwnz on 23-Jan-2017 13:35 (19 replies)
Pages... 2


New Ford Mustang or Holden Commodore or alternatives
Created by MikeB4, last reply by driller2000 on 21-Jan-2017 12:39 (63 replies)
Pages... 3 4 5


$1160 for a car battery??!!
Created by jonathan18, last reply by BlinkyBill on 23-Jan-2017 11:16 (66 replies)
Pages... 3 4 5


Xtra email no longer receives on Outlook 2003 / Outlook 2011 for MAC
Created by lNomNoml, last reply by hio77 on 23-Jan-2017 11:54 (51 replies)
Pages... 2 3 4


Car data logging.
Created by TimA, last reply by mdooher on 23-Jan-2017 13:30 (11 replies)