Unisys Corporation has received a contract from Australia's New South Wales (NSW) Government's Office of Finance and Services to provide IT services for clients of its current shared services provider, ServiceFirst, via a consumption-based delivery model designed to improve productivity for government departments and agencies.
Under the six-year contract, Unisys will provide end-to-end outsourced IT services including mobile device, laptop and desktop support; central computing infrastructure support including server, storage, networking and data centers; IT service management including a centralized service desk in Sydney; desk-side support; and application services.
ServiceFirst currently provides quality back-of-house shared services to core NSW Government agencies such as the Office of Finance and Services, Premier and Cabinet, and NSW Treasury. ServiceFirst is part of the Office of Finance and Services within the Treasury and Finance cluster.
Unisys will reduce operating costs and enhance flexibility by moving to an outsourced consumption-based IT model where agencies can provision computing resources on an on-demand basis from an extensive catalogue of subscription-based services.
Unisys will use an innovative persona-based approach to delivering personalized IT services to end users, designed to enhance the productivity of employees by delivering support appropriate to their particular role – rather than a one-size-fits-all solution.
In the first phase of the program, Unisys will assume management of ServiceFirst's existing environment and that of its client agencies. Unisys will then implement a transformation program to transition the client agencies to a future consumption-based model, running on Unisys-owned systems in the new GovDC location.
"ServiceFirst currently provides a valuable service to the NSW Government and we believe moving to an outsourced, consumption-based model enabled by Unisys will provide agencies with a more cost effective way to deliver high-quality IT services for greater employee productivity and better value for NSW taxpayers," saidDominic Perrottet, Minister for Finance and Services.
ServiceFirst clients will be offered a service catalogue using the Unisys VantagePoint solution. VantagePoint aggregates business and IT services from multiple sources across the enterprise, giving NSW Government departments and agencies personalized access to the information they need to do their jobs anywhere, any time, on their supported devices.
"We are delighted to have been selected to support the NSW Government's transformation to an innovative, consumption-based IT model," said Scott Whyman, vice president and general manager, Enterprise Solutions, Unisys Asia Pacific and Japan. "We look forward to supporting ServiceFirst in providing consistent, high-quality, and cost-effective IT services across the State to enhance services to the citizens of NSW."