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Crapware still features on Windows devices
Posted on 8-Jul-2015 09:09 by Bill Bennett. | Tags Filed under: News.

Within minutes of starting the otherwise excellent Dell XPS†there was a reminder of one of the worst aspects of new Windows computers: Crapware.

The review machine came with a copy of MacAfee Anti-Virus and Anti-Spyware. These programs arenít necessarily crap.

But when shovelled on otherwise pristine systems they qualify as grade A crapware.

Because I wasnít the first reviewer to borrow this machine, the free trial period for the software had expired. Thatís fair enough.

What happened next was a non-stop cavalcade of reminders and warnings bullying me into buying the software. Itís horrible and it is hard to stop when you’re using someone else’s machine.

If I had paid for the computer Iíd be angry. Iíd be swearing Iíd never buy from Dell again and Iíd be fiddling with crapware removal tools. Thatís not good etiquette with review hardware so I fumed in silence.

While getting rid of crapware isnít difficult. Asking paying customers to endure this intrusive, heavy-handed marketing shows

Dell hasnít grasped that the few pennies it might earn from selling its soul to the crapware merchants need to be weighed against the hundreds of dollars it stands to lose from customers looking elsewhere for their next purchase.

Microsoft doesnít feel the need to inflict crapware on Surface customers. Nor does Apple allow crapware on Macs. Both companies are too aware of the importance of that out-of-the-box experience to spoil their ships for a haípenneth of tar.

Filed under: Blog Tagged: Dell, software, Windows 8

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