Posted on 3-Dec-2003 08:46.
Filed under: News
The Motorola A920 3G Symbian phone was launched in August 2003 with fanfare, but since then users found little annoyances that adds up to a big problem. The British 3G operator "3" carries this phone.
First were reports that 3 decided to lock down the mobile phone. Only applications approved by 3 can be installed on the phone, which prevents users of using a huge library of software available for the Symbian UIQ OS. Users since then have setup an on-line petition asking the operator to lift this rule.
Then it was found that the hardware is Bluetooth enabled, but the software is not. And then it was found that the hardware has infrared, but the software does not support it.
Now the operator recognises the problems and issued a statement indicating that users who want the Bluetooth functionality can use a free upgrade (of course it should be!) service from 8 December 2003. The upgrade will take around three days and users can have a loan phone during this period, or a replacement A920 if wanted. No charge will be made for this carrier exchange service. Customers should call 3 customer services by dialling 333 from their handset or 0870 7330 333 (in UK) from any other phone to find out more about this service.
And what about the infrared? The company press release says: "We have received queries from some customers as to whether the Motorola A920 supports infrared (to enable it to connect to other infrared devices). The current version of the software does not support infrared, however, we are pleased to announce that we plan to release a further software version for the A920 which will support infrared next year at a price to be determined. More details will be made available in due course.".