PC World magazine published the results of a survey about the computer products they use. This year it includes other personal technologies, like PDAs and Digital Cameras.
On the PDA sitde the results show that users with PDAs that run the Palm operating system had a better time than those running PocketPC-based PDAs. This is because the three companies at the top of the reliability class results, Handspring, Palm, and Sony, all use the Palm OS. Meanwhile, companies including HP, Dell, and Toshiba--all of whose PDAs run the PocketPC operating system--lag behind this group.
When troubles do arise, according to our survey results, Compaq, Handspring, and Palm (the only PDA manufacturers that drew enough responses to permit us to calculate a service score) leave customers satisfied with the resolution of their problems.