Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Consumer NZ names Mobile Service Provider and ISP People's Choice Award winners
Posted on 23-Feb-2016 11:02. | Tags Filed under: News.



Skinny Mobile won in the Mobile Service Provider category and Inspire Net in the ISP category.

 

The Consumer NZ People’s Choice endorsement was established in July last year. Winners are identified through detailed analysis of Consumer NZ member surveys. In this instance, 8600 members participated in our survey.

 

To achieve a People’s Choice award, a brand must stand out in terms of customer satisfaction.

 

Skinny mobile was a standout performer with an overall satisfaction score of 84%, well ahead of the next best rating. It also rated very well on each measure tested in the survey, especially value for money. Eighty-six percent of its customers strongly agreed it provides “value for money”, compared to the industry average of 40%.

 

Palmerston North-based Inspire Net scored above average in all the key measurements and received an overall satisfaction score of 98%. Inspire Net also achieved the highest score (99%) for customer support against an average of 50%.

 

Consumer NZ general manager ‒ business Derek Bonnar said achieving a People’s Choice endorsement was an outstanding effort that resonates with the market.

 

“Over 90% of Kiwis recognise the Consumer NZ brand. In addition, when asked to compare five organisations that provide independent ratings, 75 percent of respondents in a 2015 survey identified Consumer NZ as the organisation they trusted the most. We congratulate Skinny Mobile and Inspire Net on their achievements.”

 

Skinny Mobile general manager Ross Parker said everybody at Skinny is thrilled to win a People’s Choice award. “It’s great when we get positive feedback from our customers and we’ll certainly use the feedback to help us continue to improve our service,” he said.

 

“Being rated number one in customer satisfaction is amazing and something we’re really proud of. We’ve always worked hard to bring the best value mobile plans to Kiwis, but at the same time our customers have told us that having great customer service is just as important”.

 

Inspire Net managing director James Watts said it’s great to get recognition through the People’s Choice awards. “As a small player, it’s often a challenge to be heard among the big boys, this means we have to punch above our weight and provide exceptional customer experiences. Consumer NZ’s validation of this through the People’s Choice award is something we are extremely proud of,” he said.

 

“We have also held Consumer Trusted status for two years, which ensures we constantly remain focused on our customers and their needs.”

 

Winning brands can license use of Consumer NZ awards for marketing and promotions. All revenue raised from the endorsement programme goes back to the research and testing programme, the awards initiatives, and to working on behalf of consumers, Mr Bonnar said.

 




comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Good riddance to Obama and his drones. Pakistani villagers will be saying the same.
Created by amiga500, last reply by DarthKermit on 24-Jan-2017 14:01 (126 replies)
Pages... 7 8 9


2Degress are introducing a credit card fee
Created by reven, last reply by jfanning on 24-Jan-2017 13:47 (62 replies)
Pages... 3 4 5


Who's Liable for The Excess?
Created by networkn, last reply by mdooher on 23-Jan-2017 19:33 (27 replies)
Pages... 2


The President Of The USA: Donald Trump
Created by TimA, last reply by darylblake on 24-Jan-2017 19:52 (2046 replies)
Pages... 135 136 137


Mortgage repayments - what's your comfort level?
Created by nofam, last reply by empacher48 on 24-Jan-2017 19:21 (18 replies)
Pages... 2


Home security options
Created by SomePostman, last reply by jarledb on 24-Jan-2017 16:45 (18 replies)
Pages... 2


Car data logging.
Created by TimA, last reply by RUKI on 24-Jan-2017 15:11 (28 replies)
Pages... 2


Xtra email no longer receives on Outlook 2003 / Outlook 2011 for MAC
Created by lNomNoml, last reply by hio77 on 23-Jan-2017 17:51 (56 replies)
Pages... 2 3 4