Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Telstra Hotspot woes
Posted on 7-May-2005 10:23 by M Freitas. | Tags Filed under: Blog.



I am at the Brisbane International Airport (Australia), waiting for the boarding call. I am also using the last few dollars on a pre-paid Wi-Fi card from Telstra, the largest Australian mobile operator.

As I posted before, the service itself is not bad - except that they block FTP and do not support lots of simultaneous connections - tried to load more than 200 RSS feeds into SharpReader through a Telstra Hotspot connection and half came with "Can not find server".

What is really bad is their customer service. I bought a pre-paid PhoneAway card because on pre-pay they charge per minute, and on credit card you have to buy a block and if you disconnect before the end of the time, too bad, it is gone.

Now, I started using a pre-paid card on Tuesday and after 30 minutes put the tablet PC to sleep - the AP did not recognise the disconnection and used all my time! Ok, I had to use the Internet anyway, so I bought more time with a credit card - 30 minutes worth. Too my surprise the AP cut my connection after 8 minutes!

Of course I sent an e-mail to Telstra complaining about this, after all it's something like 45 minutes of Wi-Fi that they took away, at $0.20/minute! And as expected did not get a reply. Somewhere I read that 40% of customers inquiries over the Internet go unanswered. I guess in Australia this is the norm too.

Ok, better post this, the plane is boarding, and I only have another $8 in this account now. Hope Telstra offers a better service next time I come back to Australia.








comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Gareth Morgan is a genius
Created by Satch, last reply by JayADee on 10-Dec-2016 14:28 (175 replies)
Pages... 10 11 12


NZ Prime Minister John Key Resigns
Created by ajobbins, last reply by Handle9 on 10-Dec-2016 14:21 (220 replies)
Pages... 13 14 15


The President Of The USA - Who do you think?
Created by TimA, last reply by DarthKermit on 8-Dec-2016 16:22 (909 replies)
Pages... 59 60 61


Spark wireless broadband and home /lan access: CGNAT limitations
Created by yokkem, last reply by BarTender on 8-Dec-2016 15:57 (19 replies)
Pages... 2


Spark not planning to deploy native IPv6 at all. Ever.
Created by Erayd, last reply by sbiddle on 7-Dec-2016 20:57 (19 replies)
Pages... 2


Woooaaahh earthquake 2016-11-14
Created by Fred99, last reply by DarthKermit on 9-Dec-2016 16:16 (471 replies)
Pages... 30 31 32


Wilson's Car Park - When Free is not free
Created by nzkiwiman, last reply by cr250bromo on 9-Dec-2016 09:30 (51 replies)
Pages... 2 3 4


JB Hifi Cost & GST Sale - 7th Dec
Created by Finch, last reply by Kopkiwi on 7-Dec-2016 15:11 (16 replies)
Pages... 2