Nokia is introducing its new Intellisync Device Management offering for carriers, which allows the mobile operator to provide device management and device security services to their corporate customers.
Nokia says this new service, the result of the recent Intellisync acquisition, enables carriers to enter the business mobility market and build customer loyalty for the business segment.
The new product will become a part of a broader Nokia Unified Device Management Solution offering for enterprises, mobile operators and service providers that will help operators manage all their customer segments and device management operations.
With Intellisync Device Management, Nokia provides two deployment models for operators to deliver device management services to their Enterprise customers. In the first, operators can provide this Intellisync device management service from a central NOC (network operating center) using a hierarchical web-based system that enables them to support individual enterprise customers easily. Operators can charge customers a monthly or an annual fee to manage their fleet of mobile devices -- performing a full range of services including device security enforcement, application installation and configuration, device inventory and reporting, device backup/restore, and other functions.
In the second deployment model, the system can also be deployed behind- the-firewall to enable larger enterprise customers to control all aspects of the system. Operators benefit in two ways from this functionality. First, they can generate new revenue streams and deliver an entirely new category of service to their customers. Second, the active management of devices will help with device maintenance and reduce the support call load into their customer care teams.
The Intellisync Device Management for Carriers provides functions that customers associate with wireless device management, including device backup and restore, device provisioning and configuration, software updating, security and policy management, and diagnostic and repair services.
The platform supports devices from Nokia, Motorola, Hewlett Packard, Samsung, LG, Palm, Kyocera, Sony Ericsson, Sanyo, Siemens, Dopod, Qtek, and many others. The Intellisync software works on a broad range of mobile platforms including Symbian OS, Palm OS and Windows Mobile.