Symantec Corp. has announced the remote control solution Symantec pcAnywhere 12.0, and the new Symantec pcAnywhere Access Server. Available at the end of this month, the latest version of pcAnywhere marks its 20th anniversary in the marketplace providing help desk support and mobile professionals with remote access and problem solving tools.
The new pcAnywhere Access Server, available in the second quarter of 2006, is a new offering for use with pcAnywhere which provides improved connectivity. Enhancements in pcAnywhere 12.0 include a new gateway feature which enables transparent connectivity between help desk professionals and remote users, expanded ease-of-use and additional cross-platform support - including support for Mac OS X.
Symantec pcAnywhere 12.0 combines a secure remote control solution with remote management and file transfer capabilities to quickly resolve help desk and server support issues across multiple platforms.
The new gateway and host invitation features address common connectivity challenges encountered by organisations and small businesses supporting multiple, remote devices. By providing real-time discovery of and secure connection to multiple devices behind firewalls and Network Address Translation (NAT) devices, the new gateway option allows help desk professionals to initiate sessions with end-users, minimising exposure to common security risks such as port opening/forwarding to help maintain security policies.
A new host invitation feature offers host users an instantaneous means to initiate remote control sessions without requiring either party to know each otherís IP address, establishing a reverse connection from behind firewalls and NAT devices.
Symantec pcAnywhere 12.0 also introduces the new pcAnywhere CrossPlatform component, which expands host and remote platform support across Windows, Linux and Mac OS X environments. The pcAnywhere CrossPlatform remote offers a multi-pane view for simultaneous display of multiple concurrent remote control and/or file transfer sessions, and enables host-to-host file transfer. Support for the pcAnywhere host in Windows XPe and WEPOS embedded environments enables remote access for business services environments requiring kiosks, point-of-sale or other specialised devices.
New remote management tools for pcAnywhere Mobile provide access to Command Prompt, Task Manager and System State tools without initiating a remote control session. This greatly reduces steps, bandwidth and time required for remote troubleshooting and issue resolution from Windows Mobile Pocket PC or Pocket PC Phone Edition devices.
The introduction of the Symantec pcAnywhere Access Server enables SMBs, VARs and other service providers a way to support internal and external clients by discovering and connecting to multiple pcAnywhere hosts through a centralised, secure host access point, regardless of location or network configuration. With the pcAnywhere Access Server, pcAnywhere hosts establish a reverse connection to pcAnywhere Access Server from behind firewalls and NAT devices. By detecting when host machines are online and available for connection, pcAnywhere Access Server eases remote access, support discovery and connectivity challenges without incurring expensive subscription fees.
Administration capabilities within pcAnywhere Access Server allow logical arrangement of available hosts by customer, organisation or department. The pcAnywhere Web Remote is included with pcAnywhere Access Server, allowing for hosted web-based access from devices, without any requirement to have pcAnywhere pre-installed.