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Avaya plans to integrate VoIP to Google Apps
Posted on 23-Feb-2007 11:39. | Tags Filed under: News.

Avaya Inc. has joined the Google Enterprise Professional program to develop new capabilities for small businesses around Google's enterprise products.

The Google Enterprise Professional program includes developers, consultants and independent software vendors that provide value-added services for Google enterprise products.

Under the terms of the agreement, Avaya will develop, market and support offers that integrate Avaya's communications solutions for small businesses with the new Google Apps Premier Edition, the subscription services solution for email, instant messaging, calendar and Web publishing services Google has announced.

Google Apps brings communication and collaboration tools to organizations using their own domain name. With the Google Apps service, users can use tools like Gmail, Google Calendar, Google Talk, and Google Docs & Spreadsheets on their own domain to stay connected and work together. All applications and files are hosted by Google, so there's no hardware or software to download, install or maintain.

Examples of the open standards-based capabilities on which the solutions will focus include: enabling subscribers to easily share contact information, presence information and alerts; enabling a single in-box for voice mail, email, instant messages and fax messages; and enabling web calling over the Google Talk instant messaging service network.

The companies' collaborative efforts will initially focus on Avaya IP Office, Avaya’s IP telephony communications solution for small and mid-size businesses, with availability planned for fall 2007. Further solutions are expected to continue the emphasis on productivity-enhancing and cost-cutting capabilities for small and mid-sized companies.

For example, with the new integrated enterprise applications, an office administrator in charge of a staff of mobile workers would receive a display on a laptop that shows whether or not employees are in or out of the office, on the phone, or on their PC, including details regarding employees' suppliers, customers, and business contacts, so virtually any customer's question could be addressed immediately. Or a textile manufacturing expert located in North America could use Google Talk services for long distance calls to one of its factories in China, and switch to a full, professional voice and data communications solution from Avaya when speaking with customers.

Avaya's communications solution integrated with Google Talk would enable the textile company owner to speak with a customer via the Google network and simultaneously access communications capabilities from the Avaya solution.

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