Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Remote administration for Windows Mobile devices from LogMeIn
Posted on 28-Jun-2007 21:47. | Tags Filed under: News.


Remote administration for Windows Mobile devices from LogMeIn
LogMeIn, Inc. has announced a new software that enables customer care representatives at wireless carriers, IT support organizations and corporate IT departments to quickly and securely access and remote control smartphones to diagnose and fix problems or even train end users.

LogMeIn Rescue Mobile, the newest software-as-a-service (SaaS) in LogMeIn's growing family of IT support services, is the first web-based service that enables technicians to remotely access and take control of a smartphone and optionally the connected PC - simultaneously. Technicians have a replica of the smartphone on their computer screen and can push buttons, manipulate the screen and control the device as if it were in their own hands.

"The ability to instantly and securely access a smartphone benefits both sellers and users of these devices," said Michael Simon, CEO of LogMeIn. "For carriers and support organizations, this will significantly reduce the time and cost associated with supporting increasingly complex devices. For users, it reduces the frustration associated with the configuration and support of a handset that they may otherwise give up on and return."

LogMeIn Rescue Mobile is scalable and configurable for thousands of technicians and can queue millions of sessions, according to the company. Technicians can simultaneously support smartphones and computers from a single console.

The support technician directs the device owner to a webpage, where a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings even view the display and use the keypad, as if the phone were in his hand.





More information: https://secure.logmeinrescue.com/Mobile/Home....

comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Gareth Morgan is a genius
Created by Satch, last reply by JayADee on 11-Dec-2016 09:01 (177 replies)
Pages... 10 11 12


NZ Prime Minister John Key Resigns
Created by ajobbins, last reply by Fred99 on 11-Dec-2016 07:35 (222 replies)
Pages... 13 14 15


The President Of The USA - Who do you think?
Created by TimA, last reply by DarthKermit on 10-Dec-2016 20:29 (913 replies)
Pages... 59 60 61


Spark wireless broadband and home /lan access: CGNAT limitations
Created by yokkem, last reply by BarTender on 8-Dec-2016 15:57 (19 replies)
Pages... 2


Spark not planning to deploy native IPv6 at all. Ever.
Created by Erayd, last reply by sbiddle on 7-Dec-2016 20:57 (19 replies)
Pages... 2


Woooaaahh earthquake 2016-11-14
Created by Fred99, last reply by DarthKermit on 9-Dec-2016 16:16 (471 replies)
Pages... 30 31 32


Wilson's Car Park - When Free is not free
Created by nzkiwiman, last reply by cr250bromo on 9-Dec-2016 09:30 (51 replies)
Pages... 2 3 4


JB Hifi Cost & GST Sale - 7th Dec
Created by Finch, last reply by Kopkiwi on 7-Dec-2016 15:11 (16 replies)
Pages... 2