Epitiro Technologies Ltd has been selected by the New Zealand Commerce Commission to provide the data to measure the quality of New Zealand’s broadband services. The company says it is the first regulatory body in the world to use a technical monitoring service to better understand the performance of its country’s broadband services.
Epitiro’s local Managing Director Mike Cranna said “We’re delighted to be able to provide the Commission with New Zealand’s broadband industry standard statistics at such an important time. We’ll be providing data on the 8 to 10 largest ISPs from multiple sites around the country, which will give us a very good picture of relative performance.”
Epitiro measures ISPs’ services by simulating the behaviour of the customer. “We sign up to multiple ISPs’ services from multiple physical test sites, and then test their performance every fifteen minutes, 24 x 7. We run around ten tests, measuring everything from the time it takes to connect to how long it takes to download a web page from overseas. Conducting all these tests every 15 minutes all day long gives us a very accurate picture of how each ISP is doing.”
An industry report will be provided quarterly to the Commission, the first of which will be due out in April 2008.
Mr Cranna added “We are also planning on providing some tools for consumers in 2008 which will give them the ability to run a very sophisticated set of tests from their desktop – far more than a speed test, and provide this data back to us.
The company's customer experience monitoring and competitor benchmarking services have been monitoring the performance of UK ISPs since 2001. It launched in New Zealand in 2006.
Telecommunications Commissioner, Dr Ross Patterson said, “As New Zealand’s industry moves into a period of considerable change, it is critical that the Commission has robust and scientific data to measure the progress being made by the key players in improving the quality of broadband offerings. Epitiro’s service will allow us to measure the quality of broadband being provided to end-users as well as how that quality improves with the introduction of local loop unbundling (LLU).”
Epitiro will be providing data on up to ten of New Zealand’s largest ISPs from multiple sites around the country. The ISP-I service will measure over ten different performance metrics providing detailed figures on the reliability of Internet connections, how long it takes to connect to the Internet, download and upload speeds and the performance of both ping and DNS lookups. The service can also be configured to monitor voice and video traffic.
The quality of broadband provided by New Zealand’s ISPs will be monitored every fifteen minutes, twenty four hours a day, seven days a week, giving The Commerce Commission an accurate picture of the relative performance of New Zealand’s ISPs.