Telecom had announced the launch of its suite of online services for small businesses. The Telecom Business Hub will provide New Zealand’s small and medium enterprises (SMEs) a one-stop shop to find, try and buy business grade communications and online services.
The new services include proactive monitoring and support of PCs and servers, small business email services, and call management solutions that ensure SMEs never miss a customer opportunity.
The Business Hub also offers website hosting packages, domain name registration and easy website design tools to help SMEs maximise their online presence.
New broadband plans specifically tailored for SMEs are available, and include business-grade wireless modems from partner 2Wire, as well as a dedicated broadband service centre to help SMEs keep connected to their online world.
The company says New Zealand is predominantly a nation of small business, with almost half a million enterprises according to latest Ministry of Economic Development data.
“Those half a million SMEs want and need the IT solutions that previously were really only available to large corporates - and that’s what we’ll be providing with the Telecom Business Hub,” says Head of Business Marketing, Victoria Crone.
“Through the process of developing the Telecom Business Hub we have worked with over 100 SMEs, we’ve asked them what works for them, and what doesn't, and we’ve taken all of their suggestions on board.
Over the coming months Telecom will deliver more products and services including online backup and security, mobile PBX solutions, unified communications and Software as a Service (SaaS) offers.
As well as all of Telecom’s existing calling, mobile and online products and plans, the new IT services available on telecombusinesshub.co.nz include "Computer Care" with expert technicians from Technicare who proactively monitor the health of computers and servers, a variety of website hosting packages, domain name registration, website design and "Business Mail", a hosted e-mail service based on Microsoft Exchange with up to 50 accounts for SME.
SmartCall is also the first of a series of planned smart features for Telecom users - all calls made to a business desk phone will ring both on a selected mobile phone and desk phone at the same time. Those phones also share a single voice mailbox, helping SMEs to never miss a valuable customer opportunity.
Telecom says new services are already planned, including IP telephone, more unified communications features and the launch of Live Meeting that will allow businesses to conduct on-line real-time meetings over the Internet.