In his article he selected a few to share with readers how people see the MS Smartphone device.
In his own words: "For the past few weeks I have been speaking to representatives at Microsoft on the failings of the SPV. The fact is, a field service engineer, a mobile sales force, and anyone else who needs a smartphone is looking for one simple criterion - that it works.
The supplier cannot blame poor workmanship on the hardware manufacturer, the software provider or the network operator. Microsoft and Orange need to understand they are selling a device in the UK that is expected to work 100% of the time. If it is failing to achieve this they should do the honourable thing and pull it from the market. I am keen to hear your own experiences of this phone."