Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
ASB launches Virtual Branch on Facebook
Posted on 13-Sep-2010 16:52. | Tags Filed under: News.


ASB launches Virtual Branch on Facebook
In what’s thought to be a world-first, ASB has expanded its branch network online, launching a real-time, person-to-person banking application on Facebook – ASB’s ‘Virtual Branch’.

ASB’s new Virtual Branch application on Facebook offers real-time, secure and private conversations with ASB banking specialists, building even stronger relationships with customers through virtual excellent customer service. It is open from 8am to 9pm seven days a week for service to all members of the public, wherever they can access Facebook.

ASB General Manager Internet Banking, Anna Curzon, says ASB has always been committed to supporting its customer community, wherever they are.

“By adding Facebook and other social media channels, customers and potential customers can choose to connect with ASB in the ways they are most comfortable with, whether it be by branch, the Contact Centre, mobile banking, ASB’s FastNet internet banking or now the ASB Virtual Branch on Facebook. “

Ms Curzon says the ASB Virtual Branch is being launched on an initial trial basis to gauge customer interest. It will offer the same excellent service that customers experience through our other ASB channels, offering secure conversations with a range of banking specialists.

“We expect that ASB’s internet banking services FastNet Classic and FastNet Business will still be the primary channels for most online transactions. Our ASB Virtual Branch will work alongside FastNet by providing confidential banking advice on a range of products and services. Customers will be able to chat with our dedicated team about any issues - from home loan options, to simple savings tips, or how to access foreign currency for an overseas trip. The Virtual Branch will be able to carry out the same services as our Contact Centre.”

“We believe this is the first ‘Virtual Branch’ application of its kind to be launched by a bank on Facebook, anywhere in the world,” she says “It’s really exciting for us to be able to run this application on Facebook and we’re working closely with our customers to understand more about what they want from us in social media.”


More information: http://www.facebook.com/asbbank...

comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

The President Of The USA: Donald Trump
Created by TimA, last reply by jarledb on 19-Jan-2017 00:39 (1740 replies)
Pages... 114 115 116


Lost Mp3 collection, how to rebuild on the cheap (legally)?
Created by TeaLeaf, last reply by kickintheeye on 18-Jan-2017 23:05 (18 replies)
Pages... 2


New Ford Mustang
Created by MikeB4, last reply by alasta on 18-Jan-2017 21:18 (18 replies)
Pages... 2


New Unlimited Fixed Broadband
Created by LivingSkinny, last reply by hio77 on 18-Jan-2017 18:55 (53 replies)
Pages... 2 3 4


BP Ultimate Petrol (98) prices
Created by Satch, last reply by JarrodM on 18-Jan-2017 22:05 (31 replies)
Pages... 2 3


Upsize my American houses to McMansion value deal.
Created by kingdragonfly, last reply by richms on 18-Jan-2017 15:48 (14 replies)

New fibre install and SunGenie power supply
Created by littleheaven, last reply by littleheaven on 16-Jan-2017 22:41 (14 replies)

Mountain Bike Recommendation
Created by networkn, last reply by joker97 on 15-Jan-2017 22:14 (14 replies)