Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
New Zealand Transport Agency selects BMC Software for cloud-based service desk
Posted on 23-Nov-2010 10:31. | Tags Filed under: News.



The New Zealand Transport Agency (NZTA) has turned to BMC Software’s ServiceDesk on Force.com to provide a cloud-based, consolidated service desk, self-service and knowledge management capability.

The NZTA, which was recently formed following a merger of two government departments (Transit New Zealand and Land Transport New Zealand), has established new roles and responsibilities, requiring an ITIL-aligned IT service management capability to support the organization’s drive toward ITIL maturity over the next two years.

“As a result of the merger, NZTA looked at hosted service management solutions and selected BMC ServiceDesk on Force.com. This was viewed as the best strategic fit with our new merged operations, which aligns with our required capabilities,” said Para Ganesan, chief technology officer at NZTA.

Key to NZTA’s decision to choose BMC ServiceDesk on Force.com was the platform’s ease of use, rich user interface and advanced capabilities provided through the Force.com platform. The cloud-based model will allow NZTA to establish common tool sets and processes across the merged organization.

BMC Software’s dedication to the on-boarding process to deliver the platform was a collaborative approach.

“As with implementing any new software solution we faced certain challenges, however BMC’s ability to focus on NZTA’s key requirements was best in class. BMC’s ServiceDesk on Force.com will support our drive towards ITIL maturity, while driving a reduction in overhead costs,” said Ganesan.

BMC ServiceDesk on Force.com is the result of a strategic alliance between BMC and salesforce.com, which addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.




comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Good riddance to Obama and his drones. Pakistani villagers will be saying the same.
Created by amiga500, last reply by Geektastic on 21-Jan-2017 22:45 (87 replies)
Pages... 4 5 6


The President Of The USA: Donald Trump
Created by TimA, last reply by Fred99 on 21-Jan-2017 22:58 (1830 replies)
Pages... 120 121 122


Xtra email no longer receives on Outlook 2003 / Outlook 2011 for MAC
Created by lNomNoml, last reply by hio77 on 21-Jan-2017 22:59 (41 replies)
Pages... 2 3


$1160 for a car battery??!!
Created by jonathan18, last reply by k1w1k1d on 21-Jan-2017 17:11 (56 replies)
Pages... 2 3 4


Lost Mp3 collection, how to rebuild on the cheap (legally)?
Created by TeaLeaf, last reply by kickintheeye on 18-Jan-2017 23:05 (18 replies)
Pages... 2


New Ford Mustang or Holden Commodore or alternatives
Created by MikeB4, last reply by driller2000 on 21-Jan-2017 12:39 (63 replies)
Pages... 3 4 5


Upsize my American houses to McMansion value deal.
Created by kingdragonfly, last reply by richms on 18-Jan-2017 15:48 (14 replies)

Spec check on laptop for GoPro editing please
Created by martyyn, last reply by richms on 20-Jan-2017 17:23 (13 replies)