Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Vodafone New Zealand to bring call centre home
Posted on 31-Mar-2011 13:58. | Tags Filed under: News.

Vodafone New Zealand today announced it is creating 125 local jobs by consolidating all of its contact centre operations in New Zealand.

From May the operation of company's only offshore call centre in Egypt, which has dealt with calls from consumer mobile customers since 2007, will shift back to New Zealand. Vodafone's other three contact centres are all New Zealand based.

Vodafone Director of Service Kelly Moore says this is designed to meet the changing needs of its customers.

"With more and more customers now having their mobile and fixed telecommunications with Vodafone, they want a consistent experience across both our mobile and fixed contact centres. Consolidating our customer management in New Zealand enables us to do that."

The 125 new staff will join the 500-strong existing contact centre team in Auckland answering customer enquiries through a variety of channels. Moore says boosting the team by around 30 percent will allow them to offer a greater range of career options for their staff.

"We'll now have greater opportunity to move people around within the team and build their skillsets across a range of different products and services.

Moore says this is a direct response to changing New Zealand customer needs. It is part of a series of changes by Vodafone to get closer to customers and work towards its vision of becoming the number one telecommunications provider in New Zealand.

comments powered by Disqus

Trending now »

Hot discussions in our forums right now:

Gigabit cable now available
Created by sub, last reply by antoniosk on 21-Oct-2016 08:19 (39 replies)
Pages... 2 3

those on iOS 10/3rd party keyboard: comments?
Created by joker97, last reply by joker97 on 19-Oct-2016 19:40 (17 replies)
Pages... 2

Sony XZ Owners discussion
Created by networkn, last reply by Geektastic on 20-Oct-2016 22:31 (48 replies)
Pages... 2 3 4

Incomprehensible Acer stupidity
Created by Rikkitic, last reply by gzt on 19-Oct-2016 22:33 (32 replies)
Pages... 2 3

screwing a gate post into concrete
Created by hattrick123, last reply by simon14 on 18-Oct-2016 14:05 (33 replies)
Pages... 2 3

Galaxy Note 7 Announcement and Owners' Thread
Created by eracode, last reply by julianz on 17-Oct-2016 12:20 (1188 replies)
Pages... 78 79 80

Who is this women? She is possibly the most famous women on the internet and nobody knows who she is.
Created by jimbob79, last reply by cynnicallemon on 20-Oct-2016 13:28 (14 replies)

'Unlimited National Traffic'
Created by MikeAqua, last reply by chevrolux on 20-Oct-2016 23:29 (13 replies)