Gen-i, a division of Telecom New Zealand Limited, today announced that it has signed an ICT services contract extension with Westpac worth over $50m, expanding their seven year partnership for a further two years.
The new contract provides Westpac with continuity across the full range of services currently delivered by Gen-i, including data, voice, call centre, contact management, mobility, and access services.
The extension will also enable Gen-i and Westpac to continue to work together to plan for future business transformation through the deployment of integrated technology solutions.
Jim Stabback, Westpac’s Chief Operating Officer, said that the bank’s decision to further extend the relationship with Gen-i was based on confidence in Gen-i’s ability to provide the depth of capability required to support both service availability and plans for future innovation.
“We’re focused on delivering innovative, flexible and sustainable ICT solutions to support our business goals, and Gen-i has proved to be a reliable delivery partner.”
Chris Quin, Gen-i’s Australasian CEO, says the new agreement is a great endorsement of Westpac’s trust in Gen-i to deliver operational excellence, as well as to add value through the integration of a wide range of products and services.
"Gen-i is a New Zealand company dedicated to understanding the needs of New Zealand businesses and government organisations," says Quin. “We are committed to contributing to the success of Westpac, and this further extension of our relationship reflects the cultural alignment of people, processes and technology across the two organisations."
Key highlights of the seven year partnership between Gen-i and Westpac include the seamless relocation of Westpac’s Christchurch call centre after the Canterbury earthquakes, the fit-out of Westpac’s new headquarters on Takutai Square, and the selection of Gen-i as a long term strategic partner to Westpac through its Tier-3 data centre in Auckland which will replace Westpac’s legacy data centre.