Random rants

Woosh Orbit Flatrate Fiasco

, posted: 5-Nov-2007 20:22

In the begining, there was Telecom's 'Go Large' adsl plan...

This lead to the birth of Woosh's 'Orbit Flatrate' adsl plan...

It has been a year since these plans shook up the adsl market, offering unlimited downloads, no quota, with maximum download speeds, giving all those wanting to stream and download movies and music what they always wanted, without fear of being slowed or having massive bills...

This was seen as a positive and significant milestone in the history of New Zealand ISP offerings.

Now it seems its all come crashing down and is coming to an end.

Telecom bowed out some time ago, taking thier Go Large plan of the market, and refunding all thier Go Large customers, after it was established they had all been severly affected by Telecoms attempts to 'manage' this plan.

Now it seems Woosh is following suit...

The service provided by Woosh for thier Orbit Flatrate plan has deteriated to such a state, at times it is completly unusable.

Since October, they have been purposely limiting the speed by restricting the total bandwidth available to all customers on this plan.

To make it worse, they had not told anyone they were going to do this, and when people started complaining (and there is a flood of complaints here on the Geekzone forums) they treated thier customers with utter comtempt by suggesting other faults when knowing what the problem was, and advising them to change plan to one with a quota (as that appears to guarantee speed), or just deal with it.


Woosh want customers off the Orbit Flatrate plan, onto more profitable plans that have limited data caps so to charge for more.

But the way they have gone about it is all wrong, and as a result, many Woosh customers wont simply change plan or put up with the poor service, they will vote with thier feet and change provider.

I have.

And if your still on Woosh's Orbit Flatrate plan, I recommend you do so to.

Recent Woosh Orbit Flatrate related forums and articles:
Bye bye Woosh - Hello Xnet
Woosh orbit unlimited speeds
Slightly faster than dialup

How much is enough? - The Techsploder, PC World
Woosh deliberately strangles orbit flat rate customers - GP Forums
Woosh broadband enough is enough! - Newman Fresh Daily!
Woosh Broadband - A Study In Incompetence - Ezine Articles

Other related posts:
NZ Connections Wiki
Go Large Review
WiMax in Wellington

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euanandrews's profile

Euan Andrews
Lower Hutt
New Zealand

I'm a 32yo male, living and working in the Wellington region.

I currently work as a manager for Interislander, having worked in the Hospitality industry for about the last decade.

I have interests in computers, gadgets and information, and love to be 'in the know', hence I read vasts amount of information online, anything from tech news, gadgets to current events and history.

Being a movie buff and having an interest in computers, I setup a wiki about Home Theatre PC's, and have recently built my own HTPC.

I was also heavily involved with the setup and design of the NZ Connections Wiki, having been invited by Cokemaster to help, as a result of my extensive and ongoing interest in ISP's. 

NZ Connections Wiki
My profile (TheBartender)

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