It began last year in November when my wife and I decided that we no longer needed Sky and that we could put the money to better use. I called up Sky and enquired about how to cancel my account with them. At this point we were out of any contract period so that would not be a problem. I was informed that I had called outside of the cancellation teams hours. I was told that a message would be left with them to call me back.
All good I thought so I left it at that. I had completely forgot about that conversation when suddenly the Sky decoder stopped working. Then I started getting calls to remind me that I would need to return the decoder. I was told on the phone that the only way to do this would be via the courier bag that they would send me. So I had never actually confirmed that I wanted to cancel with them.
Ok I thought no problem, I wanted to cancel anyway. So I waited for the bag to turn up. While waiting for this I received calls describing the charges I would incur if I did not return the decoder. The next correspondence I received from Sky was a bill for the cost of the decoder. Strange I thought as I was waiting on the courier bag they were sending me. Which I had also asked about every time they called.
The day after the bill came I received the return bag. I returned the decoder the next day at the post office.
Then a couple of weeks after that I received a cheque from Sky for $25. All good I thought! It was a refund for a part month of Sky.
Then I received a letter from Media Collections or whatever it's called. It must be the debt collection agency that Sky use. The letter outlined that I owed Sky $39.95 on an outstanding account. I have 7 days to pay. Given the order in which I seem to receive correspondence from Sky I expect I will be getting the actual final bill from Sky shortly.
I called the Media Collections company and got through on the second ring. I have paid the charge to avoid bad credit. I'm sure I probably owe it. The cheque Sky sent me should help cover that.
Just a totally random experience.
Not a complaint, just sharing.