Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




476 posts

Ultimate Geek
+1 received by user: 3


Topic # 106787 31-Jul-2012 17:47 Send private message

I went to pay my sky account on their website and was told there was an error processing payment and to contact customer services, so I did and the helpful lady on other end of phone put the transaction through manually, also told me the transaction error was a result of the .62 cents on end of amount, dont know why but apparently the system couldn't handle the .62 cents.

I check my credit card statement a few days later and find a double transaction.  So I call back and asked for a refund, they put the refund through and tell me upto 2 weeks before I see the money, also told me for future refunds a fee of $45 will be charged.  They haven't charged me this time for the refund, but when I asked about waiving the fee in future if the problems is not mine, eg fault with sky website which the cust service rep admitted, so why should I pay $45?  I was told "its our company policy" pretty much a standard answer in my opinion.

I find this very appalling, and also the fact that it takes two weeks to get a refund for a fault which is not mine?  Now im put off using my credit card on their website because if the fault happens again, I have to pay $45 to get refunded.  Sky needs to look at this, or I may just cancel my sky sub if it happens again.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
890 posts

Ultimate Geek
+1 received by user: 75

Subscriber

  Reply # 664797 31-Jul-2012 17:52 Send private message

If it's their fault then they legally cannot charge this $45 fee, you can also advise them that next time you will be charging them a fee for sorting it out, or dispute the credit card charge, or as a last resort dump sky all together,

2002 posts

Uber Geek
+1 received by user: 107

Trusted
Subscriber

  Reply # 664799 31-Jul-2012 17:58 Send private message

This would be a classic for the disputes tribunal. Open and shut case. Can't see it lasting....




Nexus 5, Galaxy Tab S, HP Ultrabook, Mysky HDi, 2talk, Pebble Steel

Awesome
4077 posts

Uber Geek
+1 received by user: 643

Trusted
Subscriber

  Reply # 664801 31-Jul-2012 18:00 Send private message

If they try and charge you a fee, instead dispute the charge with your card issuer.

Issuers can get quite tough on retailers with more than usual numbers of chargebacks. It also means they will have to do significant work at their end to meet the obligations in their merchant agreement and you will get your refund with no fees charged.

Basically, if they are going to be dicks about it - make them pay the price.




Twitter: ajobbins

16770 posts

Uber Geek
+1 received by user: 1520

Trusted
Vodafone NZ

  Reply # 664802 31-Jul-2012 18:04 Send private message

Or just leave the account in credit for the following months invoice




3084 posts

Uber Geek
+1 received by user: 33

Trusted

  Reply # 664810 31-Jul-2012 18:27 Send private message

johnr: Or just leave the account in credit for the following months invoice

+1

I was thinking the same.  $45 is not a lot of money to have not available for an extra month.  Is it really worth the bother?





7599 posts

Uber Geek
+1 received by user: 433


  Reply # 664811 31-Jul-2012 18:33 Send private message

gareth41: I went to pay my sky account on their website and was told there was an error processing payment and to contact customer services, so I did and the helpful lady on other end of phone put the transaction through manually, also told me the transaction error was a result of the .62 cents on end of amount, dont know why but apparently the system couldn't handle the .62 cents.

I check my credit card statement a few days later and find a double transaction.? So I call back and asked for a refund, they put the refund through and tell me upto 2 weeks before I see the money, also told me for future refunds a fee of $45 will be charged.? They haven't charged me this time for the refund, but when I asked about waiving the fee in future if the problems is not mine, eg fault with sky website which the cust service rep admitted, so why should I pay $45?? I was told "its our company policy" pretty much a standard answer in my opinion.

I find this very appalling, and also the fact that it takes two weeks to get a refund for a fault which is not mine?? Now im put off using my credit card on their website because if the fault happens again, I have to pay $45 to get refunded.? Sky needs to look at this, or I may just cancel my sky sub if it happens again.


That just sounds like poor cusomter service. As it was their error, they should never have said that. If it was your error, then i can understand a fee, but even $45 sounds alot. I would think no more than $25 to handle the admin.

256 posts

Ultimate Geek
+1 received by user: 17

Subscriber

  Reply # 664816 31-Jul-2012 18:36 Send private message

johnr: Or just leave the account in credit for the following months invoice


I agree.

From an accounting perspective refunds are costly and time-consuming to process.  It's much simpler to leave the overpayment in there as a credit which can be applied to the next invoice.  Sky's fee is obviously there to discourage refunds, seems like a good idea to me.


18 posts

Geek


  Reply # 664856 31-Jul-2012 19:15 Send private message

hairy1: This would be a classic for the disputes tribunal. Open and shut case. Can't see it lasting....


I think they forget they are indulging in theft.

318 posts

Ultimate Geek
+1 received by user: 18


  Reply # 664906 31-Jul-2012 20:18 Send private message

MackinNZ:
johnr: Or just leave the account in credit for the following months invoice


I agree.

From an accounting perspective refunds are costly and time-consuming to process.  It's much simpler to leave the overpayment in there as a credit which can be applied to the next invoice.  Sky's fee is obviously there to discourage refunds, seems like a good idea to me.



What  a load of bollocks. It is their error!!!!!!!!!!!!!!! To ask someone to pay for their error is ridiculous.

256 posts

Ultimate Geek
+1 received by user: 17

Subscriber

  Reply # 664910 31-Jul-2012 20:20 Send private message

gareth41:...also told me for future refunds a fee of $45 will be charged...


I think they forget they are indulging in theft.


How can it be theft when they tell you in advance they are going to do it?

318 posts

Ultimate Geek
+1 received by user: 18


  Reply # 664911 31-Jul-2012 20:22 Send private message

MackinNZ:
gareth41:...also told me for future refunds a fee of $45 will be charged...


I think they forget they are indulging in theft.


How can it be theft when they tell you in advance they are going to do it?


The fact that they take the original amount when it isn't due, not the fee

256 posts

Ultimate Geek
+1 received by user: 17

Subscriber

  Reply # 664913 31-Jul-2012 20:25 Send private message

Taking the original amount was a mistake which they admitted. However, they would rather issue a credit than a refund. Exactly what I would do.

7599 posts

Uber Geek
+1 received by user: 433


  Reply # 664923 31-Jul-2012 20:35 Send private message

MackinNZ: Taking the original amount was a mistake which they admitted. However, they would rather issue a credit than a refund. Exactly what I would do.


Most would have offered that anyway. However it could be an amount that pushes someone over their credit card limit. I had a company double charge me before due to a problem with their billing systems, and it caused me to go over my limit where I was charged a fee by my bank.

3084 posts

Uber Geek
+1 received by user: 33

Trusted

  Reply # 664924 31-Jul-2012 20:36 Send private message

MackinNZ: Taking the original amount was a mistake which they admitted. However, they would rather issue a credit than a refund. Exactly what I would do.

+1

Charging $45 one month earlier than they should have is not exactly a hanging offence.  Storm in a teacup if you ask me.





318 posts

Ultimate Geek
+1 received by user: 18


  Reply # 664927 31-Jul-2012 20:40 Send private message

grant_k:
MackinNZ: Taking the original amount was a mistake which they admitted. However, they would rather issue a credit than a refund. Exactly what I would do.

+1

Charging $45 one month earlier than they should have is not exactly a hanging offence.  Storm in a teacup if you ask me.


Making a mistake is one thing, however charging the innocent party to rectify the mistake is bizzare.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Police Camera Van Disguise
Created by Reanalyse, last reply by oxnsox on 19-Dec-2014 21:59 (26 replies)
Pages... 2


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Lightbox launches on PlayStation 4
Created by freitasm, last reply by sultanoswing on 19-Dec-2014 20:56 (39 replies)
Pages... 2 3


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.