I check my credit card statement a few days later and find a double transaction. So I call back and asked for a refund, they put the refund through and tell me upto 2 weeks before I see the money, also told me for future refunds a fee of $45 will be charged. They haven't charged me this time for the refund, but when I asked about waiving the fee in future if the problems is not mine, eg fault with sky website which the cust service rep admitted, so why should I pay $45? I was told "its our company policy" pretty much a standard answer in my opinion.
I find this very appalling, and also the fact that it takes two weeks to get a refund for a fault which is not mine? Now im put off using my credit card on their website because if the fault happens again, I have to pay $45 to get refunded. Sky needs to look at this, or I may just cancel my sky sub if it happens again.