Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



237 posts

Master Geek


Topic # 35019 2-Jun-2009 12:54 Send private message

Following is our experience with Sky ? up to you if you decide to cancel your direct debit with them.

3 weeks ago around $40 was to be direct debited for Sky. Instead, $590 was taken. It took us nearly 2 weeks of begging, pleading and demanding, and over a dozen calls and e-mails, to get our money back.

Not a single manager would either take, or return, our calls. Despite us missing paying bills because we didn't have enough money in our account, Sky refused to credit us back the money any earlier than their "standard refunds process" dictated.

Eventually we succeeded - and it was clear that they thought they were doing us a "favour". And to make up for the stress and hassle caused? No apology, but free movies for a month. Which we don't even subscribe to because we don't watch many movies.

Thank you Sky - you behave exactly like a company with no competition and no interest in keeping customer's happy.

So over to you, Geekzoners, if you want to keep your Direct Debit with Sky.
We do not.

{MOD EDIT : SP : Moved to the Sky forum}




"He's not the Messiah, he's a naughty boy"

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

GTA5 Nut
6121 posts

Uber Geek
+1 received by user: 223

Mod Emeritus
Trusted
Subscriber

  Reply # 220842 2-Jun-2009 13:22 Send private message

Did they say why they took the wrong amount ?

Personally I dont like DD - Ive ended up at Baycorp due to one DD going AWOL...... was not impressed (not with Sky tho).
I prefer to see where and when my money goes out :)






237 posts

Master Geek


  Reply # 220852 2-Jun-2009 13:38 Send private message

xpd: Did they say why they took the wrong amount ?



Personally I dont like DD - Ive ended up at Baycorp due to one DD going AWOL...... was not impressed (not with Sky tho).

I prefer to see where and when my money goes out :)




Sort of - we had MySky installed a month ago on the $15 a month option. It was something to do with that, apparently, but it still doesn't add up (to buy the MySky outright is $599, which is more than the $590 they took).


Something else to add - they told us they did in fact know that we had been charged incorrectly on our account some time before our billing date, yet made no attempt to fix it before the direct debit took the money.


If it wasn't for the fact I'm a Cricket and League fanboy, and the kids would turn feral without the Disney channel, I would ditch Sky in a millisecond.





"He's not the Messiah, he's a naughty boy"

425 posts

Ultimate Geek
+1 received by user: 24


  Reply # 220884 2-Jun-2009 14:19 Send private message

You never buy MySky outright - period.




Share Image



237 posts

Master Geek


  Reply # 220887 2-Jun-2009 14:21 Send private message

Zippity: You never buy MySky outright - period.


You can't or you shouldn't?




"He's not the Messiah, he's a naughty boy"

1532 posts

Uber Geek
+1 received by user: 43

Trusted

  Reply # 220896 2-Jun-2009 14:43 Send private message

BiggusDoggus:
Zippity: You never buy MySky outright - period.


You can't or you shouldn't?


You can't.

Sky NZ always own their hardware.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.



237 posts

Master Geek


  Reply # 220954 2-Jun-2009 16:06 Send private message

So why would they have offered me the option of buying it outright for $599? Or was that just the silver MySky, and not HDi?




"He's not the Messiah, he's a naughty boy"

425 posts

Ultimate Geek
+1 received by user: 24


  Reply # 220956 2-Jun-2009 16:09 Send private message

They didn't offer you the option "of buying it outright" :(

Either whoever you spoke to conveyed the wrong information, or you misunderstood what they meant.

Sorry.




Share Image



237 posts

Master Geek


  Reply # 220960 2-Jun-2009 16:14 Send private message

Well they did - otherwise I wouldn't have gotten the $599 figure.
However, I take your point about being conveyed the wrong info. After my dealings with them I'm not exactly falling off my seat with surprise.
It wouldn't be a very attractive option anyway - it would take over 3 years of rentals to make up the $599, and you'd be responsible for any repairs etc.




"He's not the Messiah, he's a naughty boy"

587 posts

Ultimate Geek
+1 received by user: 8

Trusted
Subscriber

  Reply # 220965 2-Jun-2009 16:27 Send private message

You can either pay $15/month for the box or pay a one-off $599 fee for it. Either way, the device is still owned by Sky



237 posts

Master Geek


  Reply # 220966 2-Jun-2009 16:32 Send private message

bcourtney: You can either pay $15/month for the box or pay a one-off $599 fee for it. Either way, the device is still owned by Sky


Oh - well that option well and truly sucks then.




"He's not the Messiah, he's a naughty boy"

587 posts

Ultimate Geek
+1 received by user: 8

Trusted
Subscriber

  Reply # 220967 2-Jun-2009 16:37 Send private message

Perhaps for you. I've gone with that option and have no issues with my decision to do so. I will have Sky for at least another 3 years so it will pay itself back. Saves me buying a 3rd party PVR (for around the same cost) and trying to fuddle through setting that up to record sky instead and never being quite as good as the MySky HDi box.

758 posts

Ultimate Geek
+1 received by user: 11

Trusted

  Reply # 220969 2-Jun-2009 16:47 Send private message

One of the major reasons why I avoid any kind of DD - so effing hard to get a corporation to reverse an incorrect billing. As you have discovered.

Also, the billing cycles and my forthightly pay packets don't always sync up properly, and so DD can yank money out at a most inopportune time ...

Automatic payments are easier to control, defering payments on some weeks, topping up on others ...

And you can query any bills prior to payment ..

Did you not get an invoice or statement ? Direct Debit or not, you should get a statement / invoice.

Works well for me, your mileage may vary ...


425 posts

Ultimate Geek
+1 received by user: 24


  Reply # 220970 2-Jun-2009 16:48 Send private message

BiggusDoggus: It wouldn't be a very attractive option anyway - it would take over 3 years of rentals to make up the $599, and you'd be responsible for any repairs etc.


Rubbish!!

How about arguing with real facts and not just the chip on your shoulders :(




Share Image



237 posts

Master Geek


  Reply # 220973 2-Jun-2009 16:50 Send private message

SepticSceptic: One of the major reasons why I avoid any kind of DD - so effing hard to get a corporation to reverse an incorrect billing. As you have discovered.



Also, the billing cycles and my forthightly pay packets don't always sync up properly, and so DD can yank money out at a most inopportune time ...



Automatic payments are easier to control, defering payments on some weeks, topping up on others ...



And you can query any bills prior to payment ..



Did you not get an invoice or statement ? Direct Debit or not, you should get a statement / invoice.



Works well for me, your mileage may vary ...





Sky do not provide an account if you are on Direct Debit, unless there is a change to the amount being billed (and even then I have my suspicions about if they do or not).
Since this was an error on their part, they did not send an account. Which apparently was also an error on their part.
Blah blah.




"He's not the Messiah, he's a naughty boy"

587 posts

Ultimate Geek
+1 received by user: 8

Trusted
Subscriber

  Reply # 220975 2-Jun-2009 16:52 Send private message

SepticSceptic: One of the major reasons why I avoid any kind of DD - so effing hard to get a corporation to reverse an incorrect billing. As you have discovered.



Also, the billing cycles and my forthightly pay packets don't always sync up properly, and so DD can yank money out at a most inopportune time ...



Automatic payments are easier to control, defering payments on some weeks, topping up on others ...



And you can query any bills prior to payment ..



Did you not get an invoice or statement ? Direct Debit or not, you should get a statement / invoice.



Works well for me, your mileage may vary ...





These are all good points.

Of course if a certain company requires you to pay via DD then tell them you'd like the payment date to be altered to suit - most companies are fine with doing this. I setup many of my DD's to come out 2 days after my monthly salary goes in. Having said that, this still would not have helped eliminate what happened to the OP!

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Lightbox press event release
Created by freitasm, last reply by Lightbox on 1-Aug-2014 13:26 (117 replies)
Pages... 6 7 8


Are IT staff supposed to know everything
Created by BTR, last reply by sonyxperiageek on 1-Aug-2014 13:49 (28 replies)
Pages... 2


New Mobile plans coming?
Created by nunasdream, last reply by andrewNZ on 1-Aug-2014 13:45 (86 replies)
Pages... 4 5 6


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by jonathan18 on 31-Jul-2014 10:47 (76 replies)
Pages... 4 5 6


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by bjorn on 31-Jul-2014 15:43 (72 replies)
Pages... 3 4 5


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.