Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




185 posts

Master Geek
+1 received by user: 1


Topic # 59572 7-Apr-2010 09:12 Send private message

Does anyone know why sometimes we turn the TV on and the screen is Green & Purple?
This used to happen every 6-8 months or so and when I phoned Sky they said just unplug the decoder for 30 seconds and then plug it back in.
This does fix the problem, but why does it happen in the first place??
it has happened 3 times in the last 3 weeks - and I tape a program for my wife every day and it's a pain when she goes to watch it and it is in green & purple!

the friendly people at Sky just said "turn the unit off for 30 seconds"- and that's all very well, but they couldn't tell me why the problem occours in the first place.

anyont know why this happens - and if there is anything we can do to prevent it??

thanks in advance!

Create new topic
808 posts

Ultimate Geek
+1 received by user: 78


  Reply # 315656 7-Apr-2010 09:32 Send private message

When you say green and purple can you still make out the picture on the screen of what you're supposed to be watching?  If so, how is you Sky decoder attached to your TV.  If it's Component, just double check to makes sure all three conectors are seated firmly.







185 posts

Master Geek
+1 received by user: 1


  Reply # 315664 7-Apr-2010 09:45 Send private message

yes - we can make out what is happening, it's just everything appears Green & Purple.
everything is connected properly (component connected through Video to Plasma TV) - but I will douple check.
It must be a fairly common problerm with Sky, because when I've called them they just say to switch the decoder off (unplug it) for 30 seconds and switch it back on. that does fix the problem, but I would like to know why the problem occours in the first place - and Sky either don't know or they don't want to tell me...

808 posts

Ultimate Geek
+1 received by user: 78


Reply # 315667 7-Apr-2010 09:54 Send private message

OnceBitten:
It must be a fairly common problerm with Sky, because when I've called them they just say to switch the decoder off (unplug it) for 30 seconds and switch it back on. that does fix the problem


I expect you're getting the standard 'script' response from the call-centre agent when someone rings with a fault, it may or may not be acommon symptom.  Reason I suggested checking the connection is that I had similar symptoms once between DVD player and TV.  If it's loose, could be that your power cycle reseats the connection somehwat, only to work itself loose again.

That's the extent of my technical expertise unfortunately, but I'm sure there are many others on this board who'll come up with more suggestions.  If it keeps doing it, put the heat on Sky and tell them to send a tech to come and fix it. After all, that's one of our rights as a paying subscriber.





459 posts

Ultimate Geek
+1 received by user: 34


  Reply # 315677 7-Apr-2010 10:14 Send private message

Check each individual component plug - sometimes just a loose connection/wire will cause the problem.





2524 posts

Uber Geek
+1 received by user: 249

Trusted
Subscriber

  Reply # 315708 7-Apr-2010 11:45 Send private message

floydbloke: If it keeps doing it, put the heat on Sky and tell them to send a tech to come and fix it. After all, that's one of our rights as a paying subscriber.


That won't work.  I've got a MySky HDi, and I can't watch any of C4, Sky Movies 2, or anything else on that transponder - unless I attach one of the SKY SUPPLIED DVB-S cables.  Problem is, to do this, I need to steal the cable off another decoder in the household which then prevents that decoder from working with that transponder.  I've bought three cables with no success (yes, one was a Hills Signalmaster cable).  I called Sky and the rude lady at the other end just said "and you think that's our problem?" regardless of the number of times I told her that it wasn't a problem until one of their installers added a third decoder (by punching a hole in an interior wall and installing a splitter at the end of one of the existing cables.  Worst hack job ever).

Yeah, Sky don't respond to pressure.  And their customer service is awful.




I finally have fibre!  Had to leave the country to get it though.


www.hinve.st
913 posts

Ultimate Geek
+1 received by user: 47

Trusted
Subscriber

  Reply # 315801 7-Apr-2010 15:56 Send private message

My mums' sky decoder did the same thing, would intermittently output totally green screen with shadowy image. Audio was OK. Called Sky about it.
Removing power completely from box for a minute would fix.
After the 3rd or 4th time I said she should request a new box from Sky, they did replace it promptly, good result overall.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Current Netflix payment method as of Nov 14 - Cant pay
Created by andynz, last reply by Regs on 24-Nov-2014 17:00 (29 replies)
Pages... 2


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by sir1963 on 24-Nov-2014 17:30 (90 replies)
Pages... 4 5 6


SEO spammers
Created by freitasm, last reply by jamesrt on 24-Nov-2014 16:09 (25 replies)
Pages... 2


Free 1gb data with $19 combo until end of Jan 2015 (1.5gb total)
Created by eXDee, last reply by un1qo on 24-Nov-2014 14:51 (21 replies)
Pages... 2


SSD hard drive in aging HTPC disappointingly slow
Created by watman, last reply by joker97 on 23-Nov-2014 22:02 (20 replies)
Pages... 2


To use online streaming do I need to be a geek with unlimited fibre broadband?
Created by Beecee, last reply by littleheaven on 21-Nov-2014 16:12 (21 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.