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Topic # 87251 23-Jul-2011 18:05 Send private message

been having problems logging in to isky since last night.
Website is up, but cannot login ( which means that I cannot watch anything).

called sky, and the CSR claimed to have no knowledge of any problems.

have tried resetting my password, and logging in via Firefox and IE. Nothing.

anyone else having problems?

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  Reply # 497163 23-Jul-2011 18:09 Send private message

I cannot log in either. I was able to login yesterday afternoon just fine.




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  Reply # 497190 23-Jul-2011 19:20 Send private message

NonprayingMantis: been having problems logging in to isky since last night.
Website is up, but cannot login ( which means that I cannot watch anything).

called sky, and the CSR claimed to have no knowledge of any problems.

have tried resetting my password, and logging in via Firefox and IE. Nothing.

anyone else having problems?



Is working fine from here at the moment..  Smile



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  Reply # 497196 23-Jul-2011 19:43 Send private message

yeah,just tried it again and working fine now

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  Reply # 497765 25-Jul-2011 21:44 Send private message

I also had a problem logging in (on the night of the 22nd) and tried multiple browsers with no luck. Have been able to log in fine since. 

My guess is Sky has some sort of bandwidth/user limit, as I've only noticed this problem during bigger sports games (when more people would be trying to access iSky). On this particular night was the All Blacks.

It would make sense that they limit users at the login stage, rather than making everyone feel the pain of a lack of bandwidth with jittery streaming.

Really hope this isn't the case, as I was going to rely on iSky to watch the RWC.

Anyone from sky floating around these forums who can shed some light? 
iSky is a great service, but I guess we can't really expect anything when it is still in beta.


 

fez

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  Reply # 509544 21-Aug-2011 10:27 Send private message

Yea I think its just a beta thing - I havent heard or read anywhere about limiting users.

I think you will get the quickest response to any problems if you post on their facebook page.

Their editors seem to check that quite regularly  (they are also giving away prizes lately!)

http://www.facebook.com/iSKYnz

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Ultimate Geek
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  Reply # 509658 21-Aug-2011 17:59 Send private message

I trying to login to isky too  and getting a messange thisError - Service UnavailableWe're sorry, but there has been an error processing your request.

Please try again later. We apologise for the inconvenience.




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  Reply # 509659 21-Aug-2011 18:08 Send private message

cws82us: I trying to login to isky too  and getting a messange thisError - Service UnavailableWe're sorry, but there has been an error processing your request.

Please try again later. We apologise for the inconvenience.


Same here

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