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Topic # 96991 8-Feb-2012 19:48 Send private message

I have had SOHO for a couple of months now. Up to now I have been fairly pro-Sky in the SOHO discussions - I think it's a great concept. I still like the concept, pretty much like the mix of content they have got lined up, and think that $10 a month is a reasonable price.

However, I am getting increasingly irritated by the way they are serving up the content. Their promo markets it as uncut and uninterrupted (which is what we want, and what they obviously know we want). I am willing to concede that the shows are uncut (good), but they are most certainly not uninterrupted.

Trying to watch the West wing at the moment. Every episode viewing is interrupted by:
1.  A spinning blue advertising banner telling me it is available in HD on MySky; then later
2.  An animated blue banner telling me that I can watch it on iSky; then later
3.  A banner across the bottom of the screen telling me what's coming up next; and finally
4.  The screen shrinks to half-size and a loud promo shouts at me telling me about another show, as the credits start to run.

This is getting increasingly annoying. Last night they outdid themselves. I watched the premiere of Strike Back (which was a good show). Suffered the usual annoyances during it (see 1, 2 and 3 above). It finished with a cliffhanger hostage situation, to make you want to tune in next week and see what happened. Problem is, I don't have to, the promo they threw over the credits as they started to run was for next weeks episode, and showed how the cliffhanger was resolved. Thanks morons, that's a good show ruined!

They already have my money, due to 2+ years of saturation bombing of promos I assume every customer they have already knows about MySky and HD, and I have both an EPG and a Skywatch so I know what's on next. Is there any reason why they feel the need to keep interrupting programs with gratuitous annoyances - they already have my money. Can't they keep the promos for between episodes or, if they can't, at least stop telling porkies about the shows being "uninterrupted"?

Or is it just me who minds this.........Laughing

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889 posts

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  Reply # 578921 8-Feb-2012 20:41 Send private message

Are you trying to record each episode onto something other than the mysky HDD for future keeping?

That would be the only reason I can see that is in line with why you hate the tiny sky banners?

Otherwise I think it is just you. Sorry mate ;!



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  Reply # 578942 8-Feb-2012 21:21 Send private message

jjnz1: Are you trying to record each episode onto something other than the mysky HDD for future keeping?



Yes and no. Yes, I am recording onto something other than a MySky (I have a hard drive DVD recorder but don't actually have a MySky); but No, not for future keeping. Watch and delete (pretty much always) for TV series, although I do burn a few movies to disk for keeping.

I find the banners that flash up during an episode and try to grab your attention while watching to be somewhat on the annoying side. However, it's stupidly ruining the viewing experience by putting a cliffhanger spoiler over the credits at the end of a good show, which means that there now isn't much point in watching the next episode, that I found the most irritating.

Plus it's pointless, I'm not sure what they hope to gain. They aren't paid ads so they get no revenue from chucking them at me. It can't be to induce me to subscribe, since if I can see them definitionally I have already subscribed to the channel. It can't be to keep me subscribing, since making the viewing experience less pleasant could only have the opposite effect?

Or maybe I'm just having a "bad hair" grumpy day............

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  Reply # 578987 8-Feb-2012 22:39 Send private message

sky needs to hear this feedback, they mite change things





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  Reply # 579012 8-Feb-2012 23:05 Send private message

JimmyH: They already have my money, due to 2+ years of saturation bombing of promos I assume every customer they have already knows about MySky and HD, and I have both an EPG and a Skywatch so I know what's on next. Is there any reason why they feel the need to keep interrupting programs with gratuitous annoyances - they already have my money. Can't they keep the promos for between episodes or, if they can't, at least stop telling porkies about the shows being "uninterrupted"?

Or is it just me who minds this.........Laughing

Not at all -- it p1sses me off too!

I second your comments about having an EPG, so there being no need to screen promos.  This was part of the reason we put our MySky away in the cupboard and switched to Vu+ Duo so we can skip over all the ads and promos.  The promos are very repetitive, and YES, most subscribers have heard of MySky HDi by now, so there is no need to keep irritating us.

For the past couple of weeks I have been downloading Top Gear directly from the BBC and playing them using iPlayer.  It is so blissful to watch an entire 60 minute programme truly "uncut and uninterrupted" the way Sky promise to do, but then fail to deliver!

Why do they keep playing 4, 5 or even 8-year old episodes of Top Gear on BBC Knowledge, when series 18 has already started in the UK?  I can usually start downloading the episode within minutes after it has finished being broadcast in the UK!

Serving up such outdated episodes of programmes is not delivering the value we have paid for as loyal Sky subscribers since 1995, and if it keeps going this way, I may just cancel my Sky sub and download everything directly from overseas, or watch only the local FTA channels, or SBS, who have some good UK-produced programmes that we don't get here.





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  Reply # 579031 9-Feb-2012 00:06 Send private message

It is called 'upselling' and part of marketing. You often find companies offering a range of different priced products will try to upsell those on the cheapest and most basic of plans, and sometimes these can be very annoying and almost a reason to upgrade in themselves, if you can get rid of the nagging adverts. However I would be interested to know if these same adverts advertising that you should upgrade to myskyHD still appear after you have upgraded. They probably shouldn't, as they have already upsold you.

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  Reply # 579039 9-Feb-2012 00:34 Send private message

mattwnz: ...
However I would be interested to know if these same adverts advertising that you should upgrade to myskyHD still appear after you have upgraded. They probably shouldn't, as they have already upsold you.

The only HD channels I watch are TV1/2/3 HD, which carry TVNZ's advertising, so it is highly unlikely that Sky would add or delete MySky HDi promos into those feeds.  I have definitely seen adverts for MySky HDi on TV/1/2/3 HD, back in the days when we actually used to see any advertising, which is no longer the case with Vu+ Duo Cool

It would be interesting to know if Soho HD, the HD Movie channels or the HD Sport channels carry adverts for MySky HDi.  I couldn't say because I don't have access to them.







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  Reply # 579509 9-Feb-2012 23:22 Send private message

mattwnz: It is called 'upselling' and part of marketing. You often find companies offering a range of different priced products will try to upsell those on the cheapest and most basic of plans, and sometimes these can be very annoying and almost a reason to upgrade in themselves, if you can get rid of the nagging adverts. However I would be interested to know if these same adverts advertising that you should upgrade to myskyHD still appear after you have upgraded. They probably shouldn't, as they have already upsold you.



I thought I *was* pretty much upsold - I have forked over the extra for a premium channel. Anyway, I decided to get it for 6 months and see how it went. So around April/May I will decide whether or not to cancel - and if the current irritation level doesn't abate, unless there is some truly spectacular content I will probably dump it.

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  Reply # 579547 10-Feb-2012 08:35 Send private message

grant_k:
It would be interesting to know if Soho HD, the HD Movie channels or the HD Sport channels carry adverts for MySky HDi.  I couldn't say because I don't have access to them.


We've got MySkyHDi with the HD ticket and get plagued by these HD adverts on Sky Sport, I get that its a good idea to encourage more people to get HD but why bother advertising to people who already have it?

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  Reply # 579563 10-Feb-2012 09:18 Send private message

Maybe the folks at Sky aren't intelligent enough to know who has the full upgrade package and who hasn't..............





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  Reply # 579569 10-Feb-2012 09:26 Send private message

It drives me nuts when I'm watching a movie on MySky HDi and get a spinning box at the bottom telling me it's available in HD...
no s[!t!, morons, I'm watching it in HD!!!!

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  Reply # 579583 10-Feb-2012 09:47 Send private message

My pet peeve is when you purchase a movie from their OnDemand service, and a trailer for that VERY SAME MOVIE is served up directly before the movie starts. We've already purchased the movie, so why on earth do we need to see a trailer for it?

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  Reply # 579669 10-Feb-2012 11:50 Send private message

expression:
grant_k:
It would be interesting to know if Soho HD, the HD Movie channels or the HD Sport channels carry adverts for MySky HDi.  I couldn't say because I don't have access to them.


We've got MySkyHDi with the HD ticket and get plagued by these HD adverts on Sky Sport, I get that its a good idea to encourage more people to get HD but why bother advertising to people who already have it?

From this and the other posts above, it seems fairly conclusive then:  Sky's "Upselling" strategy is retarded and in many cases serves to irritate premium customers who have already paid for what they're trying to sell...

Good one Sky :P





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  Reply # 579672 10-Feb-2012 12:03 Send private message

Zippity: Maybe the folks at Sky aren't intelligent enough to know who has the full upgrade package and who hasn't..............


Wink Maybe you're right!  There really is no reason for the blue spinning "Available on MySky HDi/MySky+" icons to be shown on the HD channel feeds as they are completely seperate from the SD feeds.  So if I'm already watching the HD feed there's no point in telling me it's "Available in HD" because I already have it dum#a$s!

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  Reply # 579676 10-Feb-2012 12:16 Send private message

JimmyH:
jjnz1: Are you trying to record each episode onto something other than the mysky HDD for future keeping?



Yes and no. Yes, I am recording onto something other than a MySky (I have a hard drive DVD recorder but don't actually have a MySky); but No, not for future keeping. Watch and delete (pretty much always) for TV series, although I do burn a few movies to disk for keeping.

I find the banners that flash up during an episode and try to grab your attention while watching to be somewhat on the annoying side. However, it's stupidly ruining the viewing experience by putting a cliffhanger spoiler over the credits at the end of a good show, which means that there now isn't much point in watching the next episode, that I found the most irritating.

Plus it's pointless, I'm not sure what they hope to gain. They aren't paid ads so they get no revenue from chucking them at me. It can't be to induce me to subscribe, since if I can see them definitionally I have already subscribed to the channel. It can't be to keep me subscribing, since making the viewing experience less pleasant could only have the opposite effect?

Or maybe I'm just having a "bad hair" grumpy day............


Its not  just you, it is irritating...




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  Reply # 579836 10-Feb-2012 16:02 Send private message

dclegg: My pet peeve is when you purchase a movie from their OnDemand service, and a trailer for that VERY SAME MOVIE is served up directly before the movie starts. We've already purchased the movie, so why on earth do we need to see a trailer for it?


Oh yes! Yes! Yes! Yes! Yes!

We hate this too!  Why would we book a movie we want to watch, one we've already read the plot via  IMDB  only to see the trailer for it before we watch it.

Who's idea was this?  I rather see a trailer for one of their other moves to inspire me to book another one.

Also I can't understand why we have mysky, watch things in HD and it keeps advertising these products to us.  I also can't understand why while watching the show it tells me if I missed this episode that I can catch up online.  Hello...I am watching the show already.

I also can't understand why it cost $99 to upgrade from myskyhdi to myskyhdi+ (just for the bigger harddrive)- all they are doing is brining me the box and plugging it in in less than 5 minutes.

Hehehehe well that's my gripes :-)
 




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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