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Topic # 109495 20-Sep-2012 16:59 Send private message


I have a hard bricked Galaxy Note N7000 device. Which Samsung are aware of, the emmc faulty mobos.

I've sent it back to the UK being under warranty (10 months old) as there is
an emmc mobo known issue. It will not boot on and you cannot get into recovery.

Samsung UK sent it to Anovo who have returned it back to the retail shop
claiming water damage. During my ownership there was no water contact
whatsoever. When it departed New Zealand I ensured it was packaged well. I am
100% sure when it left my hands it was and still is an emmc mobo known issue to

We all know the reason we buy these devices internationally, it's because New Zealand gets the device 12 months after the whole world does, including galaxies far and near....

Now it seems I am out of pocket $900ishNZD due to Anovo claiming water damage.
Handtec can't help me and Samsung NZ said call Samsung UK. I am writing this
because I need help, my galaxy note is still 1-2 months under warranty.

I am not a happy customer, I feel like the customer service has been appalling.

I thought I was a valued customer until I found out the above. I have sent
emails to Samsung NZ, Samsung UK, and Samsung Korea. I've also posted hard copies to Samsung UK, South Korea x2 addresses, Samsung NZ and Samsung AUS because apparently AUS are in charge of NZ Samsung I was told.

It's a complete loop. No one cares and no one wants to do something about it, it is Anovo or whatever in the UK that is the problem here, and Samsung worldwide don't give a God damn.

Does anyone know someone who works for Samsung who can help me?







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Hawkes Bay
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Mod Emeritus

  Reply # 688958 20-Sep-2012 17:12 Send private message

It's one of the risks I guess. Sounds like a rough run for you.

I paid full whack for my SGSIII at a Telecom New Zealand dealer.

Probably paid more than everyone else on Geekzone (or even the people buying them from other retailers now the price has dropped).

Having said that, I know that any problems, and I have a local physical store, a privately owned national dealership chain answering to a NZ based big corporate, and the CGA.

For me, it is the savings on all the cheaper stuff (sub $500) that generally gets me shopping online overseas.

Good luck, sorry I don't have advice for you, just thought I'd chime an opinion in to help people decide whether to pay the "extortionate unjustifiable prices for local NZ sales" or get stuff cheap from overseas.

It's not always clear cut.

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  Reply # 688998 20-Sep-2012 18:09 Send private message

I can see where you're coming from, if NZ sellers didn't rip of KIWI's everyone would buy from them, ontop of that they would need to get the device near the same time as EU gets them.

Unfortunately they don't get them at the same time or even near abouts which is why I shop internationally for these items.

I mean regardless though, it's a Samsung phone, Samsung NZ should fix it. Samsung NZ want $450NZD for a new mobo, that's mobo and lcd included, they come as 1 piece. So I said, what is left over and used from my old phone? Battery and back cover that covers the battery only? Samsung NZ said yes, well errrrrr why am I buying the whole phone again... In the UK it's 55-100 pounds MAX to replace the mobo.

This is just disgusting....


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  Reply # 689765 22-Sep-2012 06:40 Send private message

Get some quotes from other local repair shops in NZ.

If your phone is in the uk already consider getting it repaired there.

I gather the phone does not have an international warranty?

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Vodafone NZ

  Reply # 689776 22-Sep-2012 07:15 Send private message

Not sure why you are expecting support from Samsung NZ!

Even if the handset has a international warranty Samsung NZ would still advise handset needs to go back to place of purchase

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  Reply # 689778 22-Sep-2012 07:49 Send private message

Why should Samsung NZ repair it for free? A fair chunk of the extra cost buying a handset in NZ goes to pay for local support, which isn't cheap.

Samsung NZ haven't made any revenue from you, you chose not to be a customer of theirs. Why should they repair your phone for free?


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  Reply # 689827 22-Sep-2012 11:00 Send private message

johnr: Even if the handset has a international warranty Samsung NZ would still advise handset needs to go back to place of purchase

Is that unusual?

Imho the whole purpose of international warranty is getting service whereever you are - it works exactly like that for most brands does it not?

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