Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




1465 posts

Uber Geek
+1 received by user: 111

Trusted

Topic # 107728 17-Aug-2012 21:12 Send private message

Just got a new Tivo and trying to run through the guided setup process.

I've gone onto the MyTivo site and registered my Tivo's serial number against my new account.

However every time I try and register the Tivo I get the N11 error message.

It progresses past the first step, checks the account and get to the "Getting Info".. Spends a few seconds on that then gives me the N11 error.

The MyTivo site is no help at all.

http://support.mytivo.co.nz/index.php?action=artikel&cat=33&id=75&artlang=en&highlight=N11

This problem occurs on both the wireless and wired connected to Telecom ADSL and I've tried with my 3G router.

Any thoughts?




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

Create new topic
1008 posts

Uber Geek
+1 received by user: 8

Subscriber

  Reply # 673870 17-Aug-2012 21:32 Send private message

I assume your internet is quite stable? Same goes for the wired Ethernet connection you used? You could try bypassing your network switch and plug only the TiVo into your router.

I have seen that happen on Series 1 TiVos for at least a couple of reasons.
-A dodgy power supply on a PC connected to the same network switch. Turning the PC off fixed the problem (it eventually smoked).
-Flaky ADSL in a rural household. A new modem and a master filter fixed the problem.

The S1 says "connection interrupted" rather than a silly error code which you then have to look up.

BDFL
50212 posts

Uber Geek
+1 received by user: 4749

Administrator
Trusted
Geekzone
Subscriber

  Reply # 673871 17-Aug-2012 21:33 Send private message

From what I read in some other forums it's likely to be your router blocking something - the following outgoing ports need to be open:

TCP port 80 TCP port 443 TCP port 5223 TCP port 7287 TCP port 7288
TCP port 8078 TCP port 8079 TCP port 8081 TCP port 8181

Make sure your router is allowing all traffic through for outgoing connections, or at least these ports. This includes any proxy you have around the house.






1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673873 17-Aug-2012 21:39 Send private message

My internet is fine with no firewall and just doing dynamic nat outbound.

Plus I have tested with my 3G XT connection too, so reasonably sure that's all working fine.

Tempted to run wireshark but would have to dig out my hub for that.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

107 posts

Master Geek
+1 received by user: 11

Trusted
Hybrid TV (TiVo)

  Reply # 673875 17-Aug-2012 21:40 Send private message

Hi BarTender,

The Telecom NZ site has a slightly more buffed out information on N11 http://telecom.custhelp.com/app/answers/detail/a_id/3727/~/tivo-error---connection-interrupted-(n11)

For sanity though, while you are looking at your router settings et al, i'd suggest connecting via ethernet cable as it reduces one less potential issue while you are fault finding.

And yes, please do confirm your router allows the traffic.

Cheers,
Dan

Edit: on 3G we don't offer support on that on this side of the pond, because at least traditionally 3G isp providers/or hardware here were/are blocking ports depending on your configuration.

Even down to people are usually able to access the service using Android tethering, but iPhone tethering will fail.



1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673878 17-Aug-2012 22:19 Send private message

Tried all of the above.

Just tried on my android phone teather on both the internet and direct Telecom APNs after I disabled Wireless security.

Still no joy.

After about 6 seconds on the Getting Info it gives me the connection interrupted.  The Connecting works fine and sets the clock time & gets my account info.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.



1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673885 17-Aug-2012 22:50 Send private message

Now just tried doing a firmware upgrade as per doing the "pause then 56":

http://www.weaknees.com/tivo-kickstart-codes.php

And it's coming back:

Connecting to the server ...

Error : Bad connection

This was both on Wired ADSL, and wired via my separate 3G Router (which is what I am using now to post)

I'm fairly confident something is broken in Hybrid, or my box is a busted one :(




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

2260 posts

Uber Geek
+1 received by user: 232

Subscriber

  Reply # 673905 18-Aug-2012 06:13 Send private message

I wonder, can you take it somewhere else (neighbour, mate etc) and see if it completes?

Does sound like a dodgy unit.



1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673911 18-Aug-2012 07:32 Send private message

Yep it was Hybrid....

Powered it on this morning and it's now past that stage, scanned channels and downloading EPG.

And a little child waits.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

2260 posts

Uber Geek
+1 received by user: 232

Subscriber

  Reply # 673912 18-Aug-2012 07:34 Send private message

Good news.



1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673915 18-Aug-2012 07:55 Send private message

And now it's working fine.... <phew>




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

107 posts

Master Geek
+1 received by user: 11

Trusted
Hybrid TV (TiVo)

  Reply # 673917 18-Aug-2012 08:04 Send private message

Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan



1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 673925 18-Aug-2012 08:36 Send private message

DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan


Having a crack at downloading some free Caspa content... Will see how that goes but so far so good.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

BDFL
50212 posts

Uber Geek
+1 received by user: 4749

Administrator
Trusted
Geekzone
Subscriber

  Reply # 673943 18-Aug-2012 09:26 Send private message

DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan


Dan, thanks for updating this on a weekend :)

Good luck with your new Tivo Bartender...







1465 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 675131 21-Aug-2012 14:59 Send private message

freitasm:
DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan


Dan, thanks for updating this on a weekend :)

Good luck with your new Tivo Bartender...


Many thanks for looking into this Dan, and it's working a treat.

WAF is pretty high and she managed to turn on the TV and navigate without any instruction from me which is always a good sign.

If only Hybrid managed to get more paid content on there, it would be the killer product with up to date TV shows.

I would happily pay $10-20 per month if I could say "I want to get the latest Dr Who etc, and when it's released in the UK or whatever it's automatically downloaded to my Tivo and I get a message saying it's been released and ready to watch".

Hybrid could even do a crowd sourcing model saying "if you want Game of Thrones we'll need to get 10k subs' who want it for $30 or so".. And if everyone signs up then Hybrid can source the show..

Dreams a free.......

But overall I'm (and my wife) is very impressed with it!

Now to decide if Home Networking is worth it.




Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

My un-consented UFB install
Created by thurthur, last reply by ckc on 27-Nov-2014 18:16 (38 replies)
Pages... 2 3


Gigatown winner town and plans
Created by freitasm, last reply by mdooher on 27-Nov-2014 16:28 (75 replies)
Pages... 3 4 5


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by dafman on 27-Nov-2014 14:00 (145 replies)
Pages... 8 9 10


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by Geektastic on 27-Nov-2014 18:32 (64 replies)
Pages... 3 4 5


Spark Fibre Modem with Gigabit Ethernet
Created by Rudder, last reply by plambrechtsen on 27-Nov-2014 11:21 (13 replies)

Knock off electronics in The Warehouse
Created by jpoc, last reply by openmedia on 26-Nov-2014 13:01 (13 replies)

HP Stream 7 arrives
Created by gnfb, last reply by loceff13 on 27-Nov-2014 14:38 (24 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.