Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 
BDFL
47999 posts

Uber Geek
+1 received by user: 3566

Administrator
Trusted
Geekzone
Subscriber

  Reply # 266374 23-Oct-2009 14:42 Send private message

No, I think you are being too lenient there. It's a Telecom brochure, sure, but you can only buy TiVo from Telecom stores, so when John Doe reads

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

John Doe will think "to use TiVo I must have Telecom broadband and a landline" when actually it should clearly indicate "To use TiVo you must have a broadband service from any ISP, to enjoy the complete TiVo experience you must have a Telecom broadband account".

It's very different. Customers often read what's on the paper and don't know better.




2735 posts

Uber Geek
+1 received by user: 49

Trusted

  Reply # 266375 23-Oct-2009 14:48 Send private message

I suppose we'll find out when/if they are made to change the wording. Honestly, I think it would backfire on them more than anything. This John Doe you talk of is probably more likely to say "Oh, I can't get TiVo because I'm not with Telecom" rather than "I should change to Telecom to get TiVo".

BDFL
47999 posts

Uber Geek
+1 received by user: 3566

Administrator
Trusted
Geekzone
Subscriber

  Reply # 266377 23-Oct-2009 14:49 Send private message

By the way, I am flying up to Auckland 29th October for a meeting with Hybrid TV and Telecom - that's when they are introducing the devices to journalists and bloggers, plus announcing the official release date.

More information as it unfolds.




4792 posts

Uber Geek
+1 received by user: 547


  Reply # 266413 23-Oct-2009 17:06 Send private message

freitasm:
NonprayingMantis:
Rhygar: Well I just got the latest In Touch junk mail leaflet from Telecom extolling the virtues of Tivo. The last line of it was:

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

I thought you don't need a broadband connection to use TiVo, just if you want to download content. If so then in my opinion this is misleading advertising.


you need a broadband connection (any ISP) to use the EPG on a TiVo.    To use the OnDemand type service you need a Telecom Broadband connection.


Correct. Now read again what seems to be in the Telecom leaflet as reported:

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

It does give the impresson it only works with Telecom's broadband, right? If this is exactly what is written then it is misleading.

Does anyone have a copy of this leaflet to upload a picture please?



yes, I thought he was asking whether you need a Broadband connection at all,  which you definitely do.
(well, unless you want to use your TiVo box as a doorstop or something Tongue out  )

85 posts

Master Geek
+1 received by user: 1


  Reply # 266424 23-Oct-2009 18:04 Send private message

Ok you can find a scan of the flyer here:

http://img5.imageshack.us/img5/9347/img0002bw.jpg

No where does it mention that you can use another ISP for the broadband connection. The last line in my opinion is misleading because you can use any broadband connection to use TiVo. Am I correct in that you can also use any non-telecom broadband connection to download content as well but it will be charged against your quota?

In that case the last statement is totally false.

4792 posts

Uber Geek
+1 received by user: 547


  Reply # 266454 23-Oct-2009 19:45 Send private message

Rhygar: Ok you can find a scan of the flyer here:

http://img5.imageshack.us/img5/9347/img0002bw.jpg

No where does it mention that you can use another ISP for the broadband connection. The last line in my opinion is misleading because you can use any broadband connection to use TiVo.

correct, it does seem misleading. it should say something like
"to use the Tivo downloadable content service you must have a Telecom Broadband etc...."

The FAQ online is better worded.

Am I correct in that you can also use any non-telecom broadband connection to download content as well but it will be charged against your quota?

In that case the last statement is totally false.

no, that is not correct,  to access the downloadable content at all (other than the EPG)  you must have a Telecom broadband connection


85 posts

Master Geek
+1 received by user: 1


  Reply # 266525 24-Oct-2009 09:42 Send private message

Ok, it still is misleading though. Wonder if I should make a complaint to the Advertising Standards Authority.

Edit: I have laid a complaint with the Advertising Standards Authority.  Will wait to see what they say.

1 | 2 | 3 | 4 | 5 | 6 
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by firefuze on 24-Apr-2014 13:30 (99 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by Tzoi on 24-Apr-2014 19:46 (19 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by joker97 on 24-Apr-2014 18:23 (18 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by SaltyNZ on 24-Apr-2014 18:37 (175 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.