Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



627 posts

Ultimate Geek
+1 received by user: 18

Subscriber

Topic # 78222 1-Mar-2011 17:07 Send private message

I can't seem to find a phone number to call TiVo support - only email and they take ages to reply. Does anyone know if they have a support number??

I'm having issues with the sound, i.e. it is cutting in and out after watching a channel for 10 minutes or so. To get the sound back to normal I change the channel and back again and its OK for another 10 minutes. I've done all the fault tests they asked and it is pointing towards a TiVo fault.

Create new topic
1302 posts

Uber Geek
+1 received by user: 99


  Reply # 444508 1-Mar-2011 17:29 Send private message

You could try the old 0800MYTIVO number but I think that just takes you to Telecom Broadband helpdesk. They will log a job for you and get you a replacement if needed...at least thats what happened to me.

You could try a reset. Turn off the unit and disconnect eveything for 6 hrs..then re-start

I don't think Hybrid in AU are giving much support at the moment seeing at they have all but closed up shop. I know the only contact is via email.






Artificial intelligence is no match, for natural stupidity!





627 posts

Ultimate Geek
+1 received by user: 18

Subscriber

  Reply # 444776 2-Mar-2011 13:50 Send private message

Thanks scuwp I'll give that a try. I'm getting very concerned about this. Is TiVo going under, down under? What happens to those with faulty TiVo boxes if they shut up shop?

Just A Geek
1860 posts

Uber Geek
+1 received by user: 304

Trusted
Subscriber

  Reply # 444783 2-Mar-2011 14:03 Send private message

http://twitter.com/rminicola

They have said that no one has to worry at all..

1165 posts

Uber Geek
+1 received by user: 176


  Reply # 444979 2-Mar-2011 21:09 Send private message

LennonNZ: http://twitter.com/rminicola

They have said that no one has to worry at all..


Well they would say that regardless of the true situation  - they more or less have to.

If they came out and said "we are close to insolvency and probably won't be around in a year", which saying anything other than "we are fine, don't worry" essentially signals, then their sales and business would collapse almost immediately. No one would purchase from then (no EPG, product warranty worthless), supply stuff to them on payment terms other than cash in advance, or leave their current employer to accept a job with them.

If they want me to be confident, I would like to see their financial details (revenue, balance sheet, profitability, units shipping, CASPA revenues etc). Until then, it looks like a broken business with a broken product, steering straight for the rocks. (Tip: laying off virtually all their staff, refusing to disclose sales, no telephone number for support, Telecom apparently dumping the boxes below cost is a pretty good signal all is not well).

206 posts

Master Geek


  Reply # 445010 2-Mar-2011 22:40 Send private message

There's a discusssion about Hybrid TV & Tivo's current situation here: http://www.geekzone.co.nz/forums.asp?forumid=114&topicid=76894



627 posts

Ultimate Geek
+1 received by user: 18

Subscriber

  Reply # 448920 16-Mar-2011 15:54 Send private message

Well finally got a replacement TiVo unit after 2 weeks of waiting. Now we can watch TV again without having to change channels back and forward every ten mintues to fix the sound/picture problems :)

6116 posts

Uber Geek
+1 received by user: 213


  Reply # 448936 16-Mar-2011 16:24 Send private message

myopinion: Well finally got a replacement TiVo unit after 2 weeks of waiting. Now we can watch TV again without having to change channels back and forward every ten mintues to fix the sound/picture problems :)


 

Mine loses sound sometimes and have to change the channel to fix it, but it is rare. Hope it isn't a problem that will get worse after reading your problem. 



627 posts

Ultimate Geek
+1 received by user: 18

Subscriber

  Reply # 448939 16-Mar-2011 16:32 Send private message

Yep mine started off with the occasional problem and got worse with time - perhaps it got worse with each power cut we had or maybe that was just a coincidence. But the last power cut we had was a strange one where it kind of came on and off about 3 or 4 times in a ten second period. After that power cut the problem was really bad. Either way I have surge protected the lot now.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.