Telecom has usually not been the first to offer new products to retail customers (post when ADSL first arrived) - see VDSL2 rollout.
It is highly likely that there are teams within Telecom working on product offerings, testing it etc. But given Telecom's size and status as a National carrier I doubt they will be offering anything to retail customers until it is available to a significant customer base. Even then it will likely go through a soft launch first.
Business Customers will likely be the first to have it available and likely through Gen-i and Account Managers - not through the website/standard form. It may even be available already.
I don't know how UFB affects their existing equipment, but I would also assume they are keen to get the best ROI out of their installed infrastructure before switching customers to the new stuff. I haven't even considered the impact of the offering of VOIP over UFB services vs POTS service.
End of the day - the technically informed users are a minority and are able to switch to smaller providers offering UFB services. Telecom can quite happily sit back, watch what happens with adoption rates, issues, pricing, then make an offering when it suits them and the market.
Profitable business customers will likely be the priority, I doubt tears would be shed over losing a percentage of residential customers chasing the fastest available technologies (who would in many cases be high usage customers too). Mom and Pop will continue paying their monthly 10Gb plan fee and using 500Mb.
@wasabi2k Agree with most of what you say, including the bit about the small number in the early adopter category.
But that small group influences a lot of others in their circle of acquaintances. These acquaintances depend on the tech people for support and advice.
So, given the 18mth-24mth lock-ins by, say, Orcon, the damage to Telecom may be worse than they seem to think.
I just don't think they can wait for several months, especially as the govt may want some action for their investment.
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