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140 posts

Master Geek
+1 received by user: 4


Topic # 98680 3-Mar-2012 22:22 Send private message

I've been on Skinny since mid Jan, has been mostly plain sailing but still a few bugs. Since a Skinny rep is active on these forums thought would make a single thread for people to post their issues as they arise. I'll edit the first post with a full list, adding fixes etc.

1. Caller ID not working (iphone only?) I brought my iphone with me from the UK, helpful Skinny CSR suggested changing region setting to NZ (Settings, General, International, Region Format). If didn't work straight away but after 5 mins or so all my txts etc had names instead of numbers. I also have all numbers in full format (+64 etc) but discovered if I have a Skinny cellphone number in contacts (+64 204 xxxxxxx) and that person rings me it just comes up the number again. Removing the +64 and changing back to normal format (0204 xxxxxxx) fixes this, but shouldn't have to do this. Note that I can ring the person fine when in full format, just caller ID when they call doesn't work.

2. Netcode for ASB Banking doesn't work. When making a large transaction ASB will text a code to your phone to verify it, I never received the txt, rang bank to double check they had the right number. Skinny CSR told me they were aware of the issue and were working on it.

3. TXT-a-Park doesn't work. Try to txt payment for pay and display parking in Auckland, get error message. Again Skinny CSR said they are working on it.

4. Personal hotspot (iphone only) doesn't work, they are working with Apple on fix.

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5438 posts

Uber Geek
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  Reply # 594056 12-Mar-2012 12:27 Send private message

Is MMS now working on Skinny??




Regards,

Old3eyes

300 posts

Ultimate Geek
+1 received by user: 21

Trusted
Skinny

  Reply # 594117 12-Mar-2012 13:20 Send private message

old3eyes: Is MMS now working on Skinny??


Hi not yet I'm afraid but it is being worked on.  I'll post when it is available.

5438 posts

Uber Geek
+1 received by user: 227

Subscriber

  Reply # 594633 13-Mar-2012 16:17 Send private message

LivingSkinny:
old3eyes: Is MMS now working on Skinny??


Hi not yet I'm afraid but it is being worked on.  I'll post when it is available.


Thanx for the update..




Regards,

Old3eyes



140 posts

Master Geek
+1 received by user: 4


  Reply # 598677 22-Mar-2012 14:38 Send private message

2. Netcode for ASB Banking doesn't work. When making a large transaction ASB will text a code to your phone to verify it, I never received the txt, rang bank to double check they had the right number. Skinny CSR told me they were aware of the issue and were working on it.


It appears that this issue isn't just ASB, but also at least National and Kiwibank also. 

5 posts

Wannabe Geek


  Reply # 599269 23-Mar-2012 20:11 Send private message

Has anyone else had any issues with ringing NZ from Australia?
 Recently I rang NZ and after 3 minutes it cutout.....rang back....cutout after 3 minutes...rang back....same  again...
 

19798 posts

Uber Geek
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Biddle Corp
Subscriber

  Reply # 599285 23-Mar-2012 20:52 Send private message

Monza: 3. TXT-a-Park doesn't work. Try to txt payment for pay and display parking in Auckland, get error message. Again Skinny CSR said they are working on it.



Without knocking Skinny on this txt a park is clearly advertised as a Vodafone and Telecom only product. It doesn't work on any other network or MVNO because none of these have entered into commercial agreements with the service provider.


3329 posts

Uber Geek
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  Reply # 599290 23-Mar-2012 21:17 Send private message

While Skinny is working on these things we take for granted on other operators, I think I will stick to their data plan for now (using Wi-Fi hotspot) and not transfer my phone to Skinny until these issues are sorted.

169 posts

Master Geek
+1 received by user: 2


  Reply # 602615 30-Mar-2012 16:39 Send private message

Texting Tranz Metro on the short code 3696 to activate the text alerts for Tranz Metro delays in the Wellington Region doesn't work. Works on ALL other networks.
Skinny contact centre didn't seem to want to know to be honest.

300 posts

Ultimate Geek
+1 received by user: 21

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Skinny

  Reply # 602625 30-Mar-2012 16:57 Send private message

tritex: Texting Tranz Metro on the short code 3696 to activate the text alerts for Tranz Metro delays in the Wellington Region doesn't work. Works on ALL other networks.
Skinny contact centre didn't seem to want to know to be honest.


Hi, resolving short codes is on the plan, but I don't have a date for it yet.  I will add a post when it is resolved.  Cheers Paul
 

543 posts

Ultimate Geek
+1 received by user: 2

Subscriber

  Reply # 603060 31-Mar-2012 21:43 Send private message

I'm not sure if it's Skinny or Trademe, but I no longer get the text notifications an hour before an auction ends.

Anyone else? 

Lee 






2030 posts

Uber Geek
+1 received by user: 333

Subscriber

  Reply # 603063 31-Mar-2012 21:57 Send private message

Monza:
4. Personal hotspot (iphone only) doesn't work, they are working with Apple on fix.


The Wi-Fi hotspot feature? Would this not be an issue with the phone itself? Maybe I am just showing my ignorance here. As long as you are getting 3G data from your provider it is up to the phone to broadcast the wifi.

2312 posts

Uber Geek
+1 received by user: 119


  Reply # 603104 1-Apr-2012 00:07 Send private message

chevrolux:
Monza:
4. Personal hotspot (iphone only) doesn't work, they are working with Apple on fix.


The Wi-Fi hotspot feature? Would this not be an issue with the phone itself? Maybe I am just showing my ignorance here. As long as you are getting 3G data from your provider it is up to the phone to broadcast the wifi.


Wifi Hotspot feature works perfect if you install the Skinny profile I believe. I manually add wapaccess.co.nz into the mobile hotspot APN config page and it works great after a few mins of fuffing about.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx



140 posts

Master Geek
+1 received by user: 4


  Reply # 622924 10-May-2012 15:34 Send private message

Just tried hotspot, you are right, it works fine now.



140 posts

Master Geek
+1 received by user: 4


  Reply # 628301 21-May-2012 12:38 Send private message

Both myself and guy at work do not receive a txt alert when reach 100% of data usage.

300 posts

Ultimate Geek
+1 received by user: 21

Trusted
Skinny

  Reply # 629244 22-May-2012 23:52 Send private message

Monza: Both myself and guy at work do not receive a txt alert when reach 100% of data usage.


Hi for data we send out a notification when you get to 80%.  It is hard to trigger a text notification at exactly 100% so better that we give you a bit of advance warning that you are approaching the limit.  Cheers Paul


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