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393 posts

Ultimate Geek
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Topic # 99578 22-Mar-2012 10:14 Send private message

Hi all,

My wife ported her Vodafone number to Skinny many weeks ago.  Now we found a problem: she cannot receive online code from the National Bank so she cannot do online payment.  She is using a Skinny Nokia C-01 phone

We have an oversea visitor experiencing the same problem.  She is using a Skinny number and cannot get the online code to be sent to her iPhone 4.

Any ideas about what went wrong?  When can this be fixed?  This is annoying.

Thanks!

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257 posts

Ultimate Geek
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Subscriber

  Reply # 598536 22-Mar-2012 10:16 Send private message

At the risk of asking a stupid question, have you reported this issue to the Bank?

807 posts

Ultimate Geek
+1 received by user: 6


  Reply # 598561 22-Mar-2012 10:38 Send private message

Ditto with Kiwibank. I don't use text banking so not a problem to me, but friends on Skinny have passed comment their ported numbers aren't receiving the messages.

16707 posts

Uber Geek
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Vodafone NZ

  Reply # 598563 22-Mar-2012 10:39 Send private message

Best idea is to contact the bank as they will use a 3rd party vendor for the SMS codes




145 posts

Master Geek
+1 received by user: 4


  Reply # 598679 22-Mar-2012 14:40 Send private message

Have added these issues to bug list thread
http://www.geekzone.co.nz/forums.asp?forumid=137&topicid=98680

1579 posts

Uber Geek
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  Reply # 598755 22-Mar-2012 17:45 Send private message

Yeah contact national bank as it is their issue.

I'm surprised that as a Psudo MVNO that txts don't just work, but it might be the case that the Telecom SMS connections won't take messages for Skinny numbers




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

16707 posts

Uber Geek
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Vodafone NZ

  Reply # 598773 22-Mar-2012 18:13 Send private message

Skinny has it's own HOC code




308 posts

Ultimate Geek
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Skinny

  Reply # 598918 23-Mar-2012 09:22 Send private message

AKLWestie: Hi all,

My wife ported her Vodafone number to Skinny many weeks ago.  Now we found a problem: she cannot receive online code from the National Bank so she cannot do online payment.  She is using a Skinny Nokia C-01 phone

We have an oversea visitor experiencing the same problem.  She is using a Skinny number and cannot get the online code to be sent to her iPhone 4.

Any ideas about what went wrong?  When can this be fixed?  This is annoying.

Thanks!


Hi I've got this on the list to get fixed and will post when I have more info.    



393 posts

Ultimate Geek
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  Reply # 603629 2-Apr-2012 10:29 Send private message

Hi skinny, any update on this one?

308 posts

Ultimate Geek
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Skinny

  Reply # 604029 2-Apr-2012 17:27 Send private message

AKLWestie: Hi skinny, any update on this one?


Not really sorry, I do have someone working on the design to get this working but we don't have a timeline yet I'm afraid.  I'll post an update when we have a solution.



393 posts

Ultimate Geek
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  Reply # 621883 8-May-2012 20:27 Send private message

Hi Mr Skinny

Are you guys closer to a solution?

Thanks!

308 posts

Ultimate Geek
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Skinny

  Reply # 621950 8-May-2012 22:22 Send private message

AKLWestie: Hi Mr Skinny

Are you guys closer to a solution?

Thanks!


This issue impacts the receipt of text messages from Application Service Providers who typically use short codes.  These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that.  

We have a solution agreed that is now going through the process to implement.  However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages.  We will prioritise these for example with Youth Line and Banking at the top of the list. 

So whilst we are getting closer to a solution, it is still likely to be a month away.  I can only apologise for the inconvenience it causes.  

You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons.  

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Uber Geek
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  Reply # 621958 8-May-2012 22:30 Send private message

LivingSkinny: 

You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons.  


Probably why she's SKINNY Cool





145 posts

Master Geek
+1 received by user: 4


  Reply # 631790 29-May-2012 08:10 Send private message

LivingSkinny:
AKLWestie: Hi Mr Skinny

Are you guys closer to a solution?

Thanks!


This issue impacts the receipt of text messages from Application Service Providers who typically use short codes.  These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that.  

We have a solution agreed that is now going through the process to implement.  However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages.  We will prioritise these for example with Youth Line and Banking at the top of the list. 

So whilst we are getting closer to a solution, it is still likely to be a month away.  I can only apologise for the inconvenience it causes.  

You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons.  


ASB updated thier smartphone app (both Android and iPhone) over the weekend, it now requires a netcode to be smsed to you to login for the first time. The sms netcode never arrives, rang ASB to see if there was a work around but no such luck.

Any update on when this will be fixed?

308 posts

Ultimate Geek
+1 received by user: 24

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Skinny

  Reply # 631880 29-May-2012 11:01 Send private message

Monza:
LivingSkinny:
AKLWestie: Hi Mr Skinny

Are you guys closer to a solution?

Thanks!


This issue impacts the receipt of text messages from Application Service Providers who typically use short codes.  These do not follow the same path as regular text messages and whilst Skinny uses the XT network we have our own systems beyond that.  

We have a solution agreed that is now going through the process to implement.  However once we have that in place and tested we have to work with the Application Service Providers so that they know where to send the messages.  We will prioritise these for example with Youth Line and Banking at the top of the list. 

So whilst we are getting closer to a solution, it is still likely to be a month away.  I can only apologise for the inconvenience it causes.  

You can believe it has my full attention though as Mrs LivingSkinny complains bitterly that she isn't receiving her New World coupons.  


ASB updated thier smartphone app (both Android and iPhone) over the weekend, it now requires a netcode to be smsed to you to login for the first time. The sms netcode never arrives, rang ASB to see if there was a work around but no such luck.

Any update on when this will be fixed?


No date yet I'm afraid - it has proven to be more complex than originally thought but the team are still focussed on it as a priority (along with MMS).

145 posts

Master Geek
+1 received by user: 4


  Reply # 633080 31-May-2012 08:46 Send private message

Thanks. Look forward to getting all these little niggles worked out so can get friends/co-workers signed up to Skinny too.

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